Abysmal weekend speeds
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- Re: Abysmal weekend speeds
Abysmal weekend speeds
07-02-2016 9:01 PM
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Yesterday i had a maximum of 16mbps and right now my download speed is sitting at just over 3mbps what the heck is going on.
I cannot run the BT test as when i try the further diagnostic i get a browser timeout error no matter which browser i use,i am testing via a wired connection.
Re: Abysmal weekend speeds
08-02-2016 7:13 PM
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Re: Abysmal weekend speeds
11-02-2016 6:05 PM
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Anyway just incase someone from Plusnet decides to read this my throughput drops to between 3 and 5mbps the second 6pm hits so you need to arrange for someone to sort out the congestion as its making the connection almost unusable.
Re: Abysmal weekend speeds
11-02-2016 6:12 PM
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Re: Abysmal weekend speeds
11-02-2016 6:14 PM
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The forums are staffed by volunteers and occasionally looked at by PN staff - its not an official channel for complaints , though some issues are taken up by PN staff members. It is unlikely to be possible to identify you and your account from a post on this forum !
dick:green URL link fixed.
Re: Abysmal weekend speeds
12-02-2016 9:29 AM
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I see PlusNet have one down the same route as Sky with the forum then which is a shame and makes this place almost redundant as all that can be suggested here is call or report a fault.
Re: Abysmal weekend speeds
12-02-2016 11:25 AM
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if you have a reference number / ticket number you might try quoting it here and then asking if a member of PN staff could update you on the progress.
If not I suggest you try a phone call. Be patient !
Re: Abysmal weekend speeds
12-02-2016 7:08 PM
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Re: Abysmal weekend speeds
13-02-2016 10:37 AM
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Re: Abysmal weekend speeds
13-02-2016 11:20 AM
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Re: Abysmal weekend speeds
13-02-2016 11:24 AM
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- Re: Abysmal weekend speeds