ASUS RT-AC56U..... now unable to connect to Internet
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ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 8:15 PM
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I followed the set up wizard using the following....
PPPoE
Enabled wan
Enabled Nat
Enabled UPNP
Connect WAN DNS Auto
MTU 1492
MRU 1492
The network map says there's an internet connection, but I get a BT webpage saying wrong/unauthorised settings.
I'm also using the BT Openreach modem.
Anyone got any ideas, please
Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 8:23 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 8:41 PM
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Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 9:06 PM
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Double check that you've entered your Plusnet username and password in the PPPoE setup stage correctly. If this is definitely correct it may be that PN haven't enabled your account yet.
Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 9:28 PM
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This is what pops up on web page...
You have been connected to this page due to one of the following reasons. You must now shut down your internet browser and internet applications before attempting to reconnect. This may clear the issue immediately, if not then please select the appropriate action from list below.
• Your service provider is currently unable to accept your connection request, please wait and reattempt later or contact your service provider for more information.
Or
• You have attempted to access an invalid Service Provider domain, check your user details.
Or
• You are testing your connection using bt_test_user@startup_domain. Please proceed to next step as advised by your Service Provider
Or
• You are testing your connection to your service provider using bt_test_user@domain. where "domain" is your Service Provider domain name. Please proceed to next step as advised by your Service Provider.
Or
• The access circuit to your Service Provider is currently down. Your service should be resumed soon. Please try again later or contact your Service Provider
I thought I would be connected by following the Quick Internet Set Up and then it would be just setting parental controls etc. I must be missing something.
Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 9:35 PM
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Check, check and check again your username, especially the plusdsl after the @
Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 9:36 PM
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If that doesn't work then let me know and I'll jump onto the VPN and see if I can work out what's going on.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 9:40 PM
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Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 9:42 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 10:12 PM
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Thanks again
Re: ASUS RT-AC56U..... now unable to connect to Internet
14-02-2016 10:15 PM
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- Re: ASUS RT-AC56U..... now unable to connect to In...