ASUS DSL-AC68U slow download speed
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ASUS DSL-AC68U slow download speed
07-10-2015 7:57 AM
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I've replaced my openreach dsl modem with all in one ASUS DSL-AC68U and the download speed has dropped to 4Mbs upload speed looks fine.
I used the stock settings for FTTC for plusnet within the ASUS.
Any advice as to what I can do to get back up to 30Mbs, tried turning off over night.
Cheers vin
Re: ASUS DSL-AC68U slow download speed
07-10-2015 9:51 AM
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Re: ASUS DSL-AC68U slow download speed
07-10-2015 10:12 AM
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Have you run a BT diagnostic and checked your Plusnet profile?
Phil
Using a TP-Link Archer VR600 modem-router.
Re: ASUS DSL-AC68U slow download speed
07-10-2015 10:50 AM
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BT diags are showing 11Mbs download so slightly better.
I will see what cable is in the box and try again.
Cheers vin
Re: ASUS DSL-AC68U slow download speed
07-10-2015 3:07 PM
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Firstly, the ASUS DSL-AC68U AC1900 is a good unit but only if setup correctly.
Secondly, providing the ASUS is set up correctly, you only need to consider the use of either a CAT5e or CAT6 patch lead between the Asus and the PC / switch of your choice.
Thirdly, use the phone lead/cable that came with the Asus.
If you need the settings for the Asus VDSL settings, I can grab some screen shots for you.
Have a look under "system log" then click on the "DSL LOG" tab. You will be looking to see what "Annex mode" you are on. It should be "Annex A", though it may be "Annex B" as it is in my case, though for what reason I do not know.
You may also find the other information on that page of use too.
The general log may also be worth having a look through too.
Re: ASUS DSL-AC68U slow download speed
07-10-2015 4:47 PM
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Re: ASUS DSL-AC68U slow download speed
07-10-2015 10:36 PM
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System Log - DSL Log
This page shows the detailed system's activities.
DSL Firmware Version 1.0.2.9
DSL Driver Version FwVer:5.5.1.131_B_A60901 HwVer:T14.F7_0.2
DSL Link Status
up
DSL Uptime
0 days 0 hours 5 minute(s) 7 seconds
DSL modulation
ITU G.993.2(VDSL2)
ANNEX Mode
ANNEX B
SNR Down
7.1 dB
SNR Up
10.0 dB
Line Attenuation Down
5.1 dB
Line Attenuation Up
0.1 dB
Path Mode(downstream)
FastPath
Path Mode(upstream)
FastPath
Data Rate Down
79999 kbps
Data Rate Up
20000 kbps
MAX Rate Down
96200
MAX Rate Up
27552
POWER Down
11.4 dbm
POWER Up
-7.8 dbm
CRC Down
0
CRC Up
0
DSL settings attached. Annex A set but it doesn't loog to have taken.
Cheers vin
Re: ASUS DSL-AC68U slow download speed
08-10-2015 4:16 PM
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Quote from: vin Annex A set but it doesn't loog to have taken.
Annex B, as in your log, is technically correct for VDSL2 (the Annex has a different meaning to that used for ADSLx), I wouldn't worry about that to be honest.
Your sync speed (Data Rate) is maximum both down and up so there doesn't appear to be any issue with the modem settings.
What 'Current Line Speed' is reported here: https://portal.plus.net/my.html?action=data_transfer_speed (login required)?
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: ASUS DSL-AC68U slow download speed
08-10-2015 4:52 PM
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Re: ASUS DSL-AC68U slow download speed
08-10-2015 8:39 PM
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Quote from: vin
Data Rate Down
79999 kbps
Data Rate Up
20000 kbps
MAX Rate Down
96200
MAX Rate Up
27552
DSL settings attached. Annex A set but it doesn't loog to have taken.
Cheers vin
From the looks of it you're connected at max speed, 80 down and 20 up...
I think the problem lies between your comp and the router.. make sure you're connected via cable and try again at http://www.speedtest.net
(Annex B is actually the right setting btw, but neither really matter as itll use B anyway)
Re: ASUS DSL-AC68U slow download speed
08-10-2015 11:30 PM
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Just checked via wire and its clear I am only getting 4Mbs so it must be throttled at the exchange upload is 20Mbs.
I had this behaviour when the system was installed, it had to be reset at the exchange.
Logged a call see if I can get it fixed it seems obvious to me if I get 20Mbs upload there cant be a lot wrong with the setup.
Thanks for all of you input will summarise if fault is at the exchange.
Cheers Vin
Re: ASUS DSL-AC68U slow download speed
09-10-2015 10:14 AM
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Quote from: vin I was thinking that line speed set at 4.5Mbs also upload speed 20Mbs capable so I am thinking my service got throttled in some way between the change over ?
To clarify, please, are you saying that 'Current Line Speed' (as my link and attached example) is set to 4.5Mb(/s)? If so this is the entire problem and simply needs resetting by Plusnet
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: ASUS DSL-AC68U slow download speed
09-10-2015 2:51 PM
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Quote from: vin Just checked via wire and its clear I am only getting 4Mbs so it must be throttled at the exchange upload is 20Mbs.
I've made a change to your account and sent your fault ticket back to you. Let us know if it hasn't done the trick.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: ASUS DSL-AC68U slow download speed
12-10-2015 8:56 PM
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Fixed my issue, ASUS DSL-AC68-U now delivering 38Mbs downland and 20Mbs upload on default settings.
Thanks again for the fix, now able to run 400Mbs over wireless between NAS and laptop so very happy with that, and the one box solution.
Cheers Vin
Re: ASUS DSL-AC68U slow download speed
12-02-2016 1:24 PM
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http://community.plus.net/forum/index.php/topic,136784.0.html
Works fine, Down=78MBps, Up=18MBps
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