ASUS DSL-AC55U will not connect
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: ASUS DSL-AC55U will not connect
ASUS DSL-AC55U will not connect
10-10-2018 6:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, Have been given the above by my employer (to replace old TP-Link unit), however I cannot get it to connect. I get "link up" but no internet.
Does anybody have any clues ? or have got the same unit and have set it up successfully ?
Regards
Re: ASUS DSL-AC55U will not connect
10-10-2018 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you entered your username & password into the new router
https://www.plus.net/help/broadband/broadband-connection-settings/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: ASUS DSL-AC55U will not connect
10-10-2018 9:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yup, changed the password, disabled auto router config. I think Plusnet cripple the ability to use 3rd party routers .
The router is logging chap authentication errors , DSL link is up so I can see upstream/downstream speeds so it has to be an authentication issue on the Plusnet side.
Re: ASUS DSL-AC55U will not connect
10-10-2018 9:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PN don't cripple 3rd part routers, but they don't provide support on them.
If you are getting CHAP errors then it's likely your username or password is wrong.
That said, there are plenty of other options, so I would enable the auto router config back, and see what changes.
Re: ASUS DSL-AC55U will not connect
10-10-2018 9:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: ASUS DSL-AC55U will not connect
10-10-2018 9:31 PM - edited 10-10-2018 9:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have entered it correctly and also changed the password twice. The ASUS is running latest firmware.
So here are my settings
Transfer Mode : VDSL WAN (PTM)
WAN Connection Type : PPP0E
IP Version : IPV4
8021Q Enable : Yes
VLAN ID : 101
802.1P : 0
PPP Username : dawxxxxx@plusdsl.net
Password : Same as "My Account" (Passord is all letters)
PPP Authentication : CHAP
Internet Detection : PPP Echo
Then under "DSL Settings"
DSL Modulation : VDSL2
Annex Mode : A
Then under VDSL Settings
VDSL Profile : 17a multi mode
Stability Adjustment : Disabled
Rx AGC Gain : Default
UPBO Upstream Power Back Off : Auto
Bitswap : Enable
G.vector (G.993.5) : Enabled
Non Standard G.vector (G.993.5) : Disabled
Re: ASUS DSL-AC55U will not connect
11-10-2018 9:19 AM - edited 11-10-2018 9:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You have posted this on the standard broadband board but set it up for fibre. See https://www.plus.net/help/broadband/broadband-connection-settings/ Which is right?
I haven't come across 'Transfer Mode' and Plusnet doesn't give any advice on how that is set. No doubt some-one will know.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: ASUS DSL-AC55U will not connect
11-10-2018 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Transfer mode is PTM ( packet transfer mode ) for VDSL and ATM ( asynchronous transfer mode ) for ADSL.
It's normally set automatically by the router when you select VDSL or ADSL mode and therefore is often not explicitly visible.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: ASUS DSL-AC55U will not connect
12-10-2018 11:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So yes my bad - posted in the wrong forum !! - Should have been fibre.
Router has now connected after a very protracted numbers of attempts and the evidence all points towards so weird issue in the way PlusNet handle the account logon and maybe caching mac addresses.
To get to a workable state here are the lengths I went too.
1. Changed password again this time to letters and numbers - Did not work
2. Plugged in TP Link router - Did not work (CHAP authentication issues as per ASUS router)
3. Plugged in original supplied PlusNet router - Did not work
4. Changed password again and waited over night to try again - Did not work
5. Took both routers to work and connected to our xDSL service , no changes made other than login/password - Both worked fine
6. Back home plugged original PlusNet router in - It worked
7. Plugged in ASUS router - Did not work
8. Cloned PlusNet router mac address to ASUS router - It worked !!!
Can now work from home and meet employers security requirements .
Thanks to all who contributed , it is appreciated although I still fail to understand why it has to be so complicated and difficult to support , I support 400 plus routers in multivendor mpls meshes and don't have the level of difficulty.
Once again thanks all
Re: ASUS DSL-AC55U will not connect
12-10-2018 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note:
Topic moved from 'Broadband' to 'Fibre Broadband'.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: ASUS DSL-AC55U will not connect