ASDL DL Speed and Fibre UL Speed

[#1]

Hello

I logged into my PN account to check tickets and it says my Current Line speed was around 16 *Friday"  AND checking today "Saturday" it says:-

Your broadband service

• Product: Unlimited Fibre
• Estimated Download Range: 31 - 40Mbps
• Estimated Upload Range: 5 - 7Mbps
• Minimum Guaranteed Speed: 30.9Mbps
• Current Line Speed (Download): 16.5Mbps

Speedtest  14.5 DL / 5.3 UL (wifi) AND 15.3 / 5.2 (Ethernet)

Very odd getting ASDL DL speeds and Fibre UL

[#2]

@catphone 

It's not odd at all, low speeds aren't limited to ADSL connections.

You talk about tickets so can we assume that you have already done the basic fault finding tests and reported a fault?

[#3]

@Baldrick1 

I've rebooted the HUB ONE via Admin access

Using Ethernet

Tested Speed with BT Wholesale (though post was deleted) with similar results.

I haven't reported it, just posted here as odd that only down steam is affected. 

(I was checking account related tickets)

[#4]

Performance Test Results Report Basic Performance Test - Time Stamp Latency Download Upload Saturday 15 August 2020 | 12:57:59 11 Ms 15.85 Mbps 5.16 Mbps Advanced Performance Test - Download Test Download speed achieved during the test was 15.85 Mbps For your connection, the acceptable range of speeds is 11.53-16.48 Mbps Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM) For your connection, the maximum achievable download speed is 16.48 Mbps IP Profile for your line is 16.48 Mbps Upload Test Upload speed achieved during the test was 5.16 Mbps For your connection, the maximum achievable upload speed is 10 Mbps IP Profile for your line is 10 Mbps Summary Advanced Performance Test - Result Message We were unable to identify any performance problem with your service at this time.It is possible that any problems you have experienced may have been caused by traffic congestion or by a server responding slowly. Please visit the Speed Test Guidance if you are unable to understand the test results

Why is my line profile set so low? 

Have reported via broadbandchecker (have ticket)

[#5]

@catphone 

This profile is determined by the maximum attainable speed so should rise if your sync speed increases. It is not unusual for a fault to affect your download but not your upload speed.

If you have completed the troubleshooter tests and reported the fault then it's a case of awaiting Openreach to look at the fault. 

[#6]

Performance Test Results Report Basic Performance Test - Time Stamp Latency Download Upload Sunday 16 August 2020 | 13:4:37 12 Ms 15.76 Mbps 5.16 Mbps Advanced Performance Test - Download Test Download speed achieved during the test was 15.76 Mbps For your connection, the acceptable range of speeds is 11.53-16.48 Mbps Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM) For your connection, the maximum achievable download speed is 16.48 Mbps IP Profile for your line is 16.48 Mbps Upload Test Upload speed achieved during the test was 5.16 Mbps For your connection, the maximum achievable upload speed is 10 Mbps IP Profile for your line is 10 Mbps Summary Advanced Performance Test - Result Message We were unable to identify any performance problem with your service at this time.It is possible that any problems you have experienced may have been caused by traffic congestion or by a server responding slowly. Please visit the Speed Test Guidance if you are unable to understand the test results.

Another day of under-performance 

[#7]

Performance Test Results Report Basic Performance Test - Time Stamp Latency Download Upload Tuesday 18 August 2020 | 15:1:38 10 Ms 12.20 Mbps 3.54 Mbps Advanced Performance Test - Download Test Download speed achieved during the test was 12.20 Mbps For your connection, the acceptable range of speeds is 8.94-12.78 Mbps Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM) For your connection, the maximum achievable download speed is 12.78 Mbps IP Profile for your line is 12.78 Mbps Upload Test Upload speed achieved during the test was 3.54 Mbps For your connection, the maximum achievable upload speed is 10 Mbps IP Profile for your line is 10 Mbps Summary Advanced Performance Test - Result Message We were unable to identify any performance problem with your service at this time.It is possible that any problems you have experienced may have been caused by traffic congestion or by a server responding slowly. Please visit the Speed Test Guidance if you are unable to understand the test results.

Going Downhill 

[#8]

Performance Test Results Report Basic Performance Test - Time Stamp Latency Download Upload Tuesday 18 August 2020 | 23:45:14 8 Ms 10.17 Mbps 3.46 Mbps Advanced Performance Test - Download Test Download speed achieved during the test was 10.17 Mbps For your connection, the acceptable range of speeds is 8.47-12.1 Mbps Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM) For your connection, the maximum achievable download speed is 12.1 Mbps IP Profile for your line is 12.1 Mbps Upload Test Upload speed achieved during the test was 3.46 Mbps For your connection, the maximum achievable upload speed is 10 Mbps IP Profile for your line is 10 Mbps Summary Advanced Performance Test - Result Message We were unable to identify any performance problem with your service at this time.It is possible that any problems you have experienced may have been caused by traffic congestion or by a server responding slowly. Please visit the Speed Test Guidance if you are unable to understand the test results.

Prob this is the issue ---------

Details about the problem
-------------------------
Problem experienced: No dial tone
Additional information: No dial tone

Fault details
--------------
Fault location: CE
Diagnosis code: T108
Description: FAULT - Dis In Network

External fault reason
---------------------
Reason: FAIL

[#9 · Accepted solution]

Performance Test Results Report Basic Performance Test - Time Stamp Latency Download Upload Wednesday 19 August 2020 | 11:24:20 23 Ms 36.96 Mbps 6.58 Mbps Advanced Performance Test - Download Test Download speed achieved during the test was 36.96 Mbps For your connection, the acceptable range of speeds is 20-38.67 Mbps Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM) For your connection, the maximum achievable download speed is 38.67 Mbps IP Profile for your line is 38.67 Mbps Upload Test Upload speed achieved during the test was 6.58 Mbps For your connection, the maximum achievable upload speed is 10 Mbps IP Profile for your line is 10 Mbps Summary Advanced Performance Test - Result Message We were unable to identify any performance problem with your service at this time.It is possible that any problems you have experienced may have been caused by traffic congestion or by a server responding slowly. Please visit the Speed Test Guidance if you are unable to understand the test results

Back to normal. 

'Openreach' identified a broken cable in the manhole jungle of cables