AOVPN Windows 10 connection issues.
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- Re: AOVPN Windows 10 connection issues.
27-06-2020 9:48 AM
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Hi,
I have a work Windows 10 laptop that uses an always on VPN (IKEv2). This has stopped working recently, if I use my mobiles portable hotspot the VPN connects successfully. The error code I get is 809. I use my own Asus AC68U router, my IP is in the 212.159 range.
I have tried:
- Static IP, apparently I've had this on my account for years.
- Broadband Firewall in member portal is off
- Safeguard is off
- Putting the laptop in the DMZ
- Another router
- All suggestions online, however the computer is locked down so no regedit, services.msc etc.
Is there an issue with Plusnet and always on VPNs? Or am I missing something?
Fixed! Go to the fix.
Re: AOVPN Windows 10 connection issues.
27-06-2020 10:42 AM
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Have you spoken to your work's IT Dept ? They should be able to see your attempted connection and why it's failing.
Re: AOVPN Windows 10 connection issues.
27-06-2020 10:53 AM
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They advised me to turn off the firewall in the members portal, I told them it was already off. Then they said I would have to get in touch with Plusnet!
Re: AOVPN Windows 10 connection issues.
27-06-2020 11:27 AM
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Have you opened the required ports on the router firewall ?
From what I read AOVPN needs TCP 443, UDP 500 & 4500 ports to be open.
Looking at the router manual there is access to a log file, look for the terms blocked or denied etc.
Someone with Asus experience may be able to advise on best setup or Plusnet Support may know of a solution, you can't be the first with this problem.
Re: AOVPN Windows 10 connection issues.
27-06-2020 7:17 PM
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I have opened the ports but I'm pretty sure they're only needed for the server side of things. I turned on the firewall log and tried to connect, the router doesn't show any dropped connections whilst I'm trying to connect to the VPN.
Re: AOVPN Windows 10 connection issues.
28-06-2020 12:09 AM
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One last thing I can think of. Error code 809 is a generic timeout error, not very helpful but it usually means something isn’t responding or isn’t responding fast enough. I see AOVPN relies on DNS entries to find the remote server, so is your router configured for the Plusnet DNS servers ? If so, can you try another server I.E. Opendns or Google.
Re: AOVPN Windows 10 connection issues.
29-06-2020 9:13 AM
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I have tried plusnets DNS servers as well as Googles, Clouflares and Quad 9s.
Re: AOVPN Windows 10 connection issues.
29-06-2020 11:42 AM
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I have spoken to the Trust's IT department and they've had a number of Plusnet users complaining about issues with VPN connectivity.
Is there any way to escalate this to a technical department at Plusnet?
29-06-2020 12:44 PM
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I rang Plusnet and they have given me a new static IP in 80.229. range. This has resolved the problem.
Re: AOVPN Windows 10 connection issues.
29-06-2020 1:17 PM
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Thanks for posting the fix, this may help others with a similar problem.
Hope you’ve closed the ports we opened...
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- Re: AOVPN Windows 10 connection issues.