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ADSL to Fibre switchover - orange light.....

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Grafter
Posts: 45
Thanks: 1
Fixes: 2
Registered: ‎01-12-2018

ADSL to Fibre switchover - orange light.....

Hello Guys.

I have been with the plusnet on adsl for a year. When it came to renewal I was upsold to fibre. Today was switchover day and now I have no broadband. I spoke to support and it seems they need any engineer as there is some kind of issue with the line now. I was wondering how long I might be waiting for an openreach engineer? I had this with talk talk once and I had no broadband for three weeks....
3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 326
Fixes: 106
Registered: ‎26-03-2018

Re: ADSL to Fibre switchover - orange light.....

Hi @bpascua,

 

I'm very sorry that you have no connection following the upgrade to fibre and for any inconvenience that this is causing you.


I can see that our faults team have found an external fault when testing your line and have raised this to our suppliers for further investigation. Our faults team will monitor this and will contact you once we've received an update from our suppliers, which should be within 72 hours from when this was raised.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Grafter
Posts: 45
Thanks: 1
Fixes: 2
Registered: ‎01-12-2018

Re: ADSL to Fibre switchover - orange light.....

Hello,

Any updates on this please? Has an engineer been out.

Thanks
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Plusnet Help Team
Plusnet Help Team
Posts: 1,723
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: ADSL to Fibre switchover - orange light.....

Hey @bpascua,

Thanks for getting in touch with us.

I can see you have since been in touch via our contact centre today and they have provided a update via the support ticket on your account here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team