ADSL speed for Fibre price

[#1]

Can someone at Plusnet check out why I am getting between 3-6mb download speeds now when I should be getting 40-60
I have run all the checks I can and the phone line is clear. This could have been going on for a few days I think.
adie:red removed all caps title.

[#2]

Hi there.
I can see that you've raised a fault regarding this.
Our faults team will get this picked up as soon as possible for you.
Apologies for any inconvenience caused.