ADSL & FIBRE NO SPEED DIFFERENCE

[#1]

Upgrades to Fibre Extra usually take place in the early hours of the next business day so it shold happen in a few hours time.

[#2]

@gunster,Sorry I thought that you had finished. No hijack intended.

Maybe someone with more experience could shift my stuff to a new thread.

[#3]

No actually my bad, if its content is about poor service then go ahead, these monkeys will have an intelligent answer but then it stops there, unable to deliver, fantastic advertising must have spent millions but not done me proud.

[#4]

@StephenH No, those results are from the member centre. You need to log on to the router, and navigate to the Advanced/Troubleshooting/Helpdesk tab. 

You can find out more details on how to do that in the Help section.

[#5]

Hopefully this is it

[#6]

@StephenH yes that s the one.

Alas for some reason your line in its current condition is not able to get the max speeds - this may be down to a few different reasons.

1. Does your line sound quiet when you dial 17070 option 2?

2. Do you have a filtered Master Socket?

3 If so, do your speeds increase if you plug the router via a filter into the hidden test socket?

4 If not, is the router plugged into an extension socket?

HTH

[#7]

@gunster Sorry to hear you're having issues. I've tested your line and it's showing a potential internal issue known as a 'Loop' fault which may explain why your speeds are poor. I've attached your estimates below

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	25.4	16.5	3.3	1.8	14.2	Available	Available	--
VDSL Range B (Impacted)	18	8.8	3.2	0.9	6.4	Available	Available	--

I'd recommend going through the steps here. Let us know how you get on

@StephenH I can see we've responded to your other post here.

[#8]

Believe me there is no internal line fault, I had 6 engineers visit here when I was with BT & they all said that I need a 'D slam' whatever that is. Then I was told to do a seize & re-provide then then new supplier will see that my phone line is connected to cabinet 24 which is opposite my house & the attatch me there.

[#9]

Hi @gunster,

I'm sorry to hear that you're experiencing this issue. I've taken a look into the ongoing fault investigation and raised a response to this via the open ticket on your account, which can be viewed here. Please let us know once you've been able to respond to the ticket so we can move further with the investigation.