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ADSL Speed Drop

Hooked
Posts: 6
Registered: ‎14-10-2020

ADSL Speed Drop

Hi, I've recently experienced a huge speed drop to less than half of what I have been getting previously. My speeds have dropped from mid 40s to 20mb. Can someone have a look, this has been going on for a week now and I am trying to work from home in a very Internet centric role.
2 REPLIES 2
Moderator
Moderator
Posts: 24,598
Thanks: 4,433
Fixes: 1,130
Registered: ‎11-01-2008

Re: ADSL Speed Drop


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

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Plusnet Help Team
Plusnet Help Team
Posts: 32
Thanks: 7
Fixes: 2
Registered: ‎01-12-2020

Re: ADSL Speed Drop

Hi Stuart, thanks a lot for reaching out. I've just run a line test from my end and can see download speeds of around 53Mbps. The issue you've described may be due to the Wi-Fi connection in your property.

 

Please see the following link for information on getting the best Wi-Fi signal across the property:

 

https://www.plus.net/help/broadband/getting-the-best-wifi-signal/

 

If you have followed the steps outlined, and still experience slow speeds, please let me know and we'll escalate this to our technical support team.

 

hope this helps, Adam.

 Adam
 Plusnet Help Team