A sudden drop in speed

[#1]

Hello
Ive had a big drop in speed from where i usually get 30mb to around 1mbp...it just happened today why is ? Have a casued this or is there some kind of limit to the speeds I have.

[#2]

I'm just going to have a look.
*edit*
I've found some strangeness on your account, so I'm going to fix it. You might get some unexpected emails that tell you your order is placed, or your broadband is now ready to use. Feel free to ignore these.

[#3]

I can't see anything immediately obvious causing your slow speeds. Are you connected via wired or wireless?
Can you run through the steps at https://faults.plus.net so we can take a look at this.