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A month to switch from adsl to fibre?

vernon123
Dabbler
Posts: 12
Registered: 03-02-2016

A month to switch from adsl to fibre?

Just moved my phone line to Plusnet so I could upgrade to fibre and just had an email saying my activation date is 03/03/16, are they having a laugh, you could run a new cable from the exchange in that time. All it takes is brief visit by the engineer to the cabinet. Unbelievable!!!!
4 REPLIES
alegeek
Grafter
Posts: 92
Thanks: 3
Registered: 20-06-2011

Re: A month to switch from adsl to fibre?

Plusnet will pick the earliest date possible for the install, if you have to wait so long that's down to BT wholesale/open reach.
Likely your exchange is full and that's when they expect additional capacity to be added or no engineers available to do the work until then.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: A month to switch from adsl to fibre?

Quote from: vernon123
you could run a new cable from the exchange in that time

no you couldn't
Quote from: vernon123
All it takes is brief visit by the engineer to the cabinet.

no it doesn't
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: A month to switch from adsl to fibre?

Quote from: vernon123
Unbelievable!!!!
https://www.openreach.co.uk/orpg/home/contactus/tellussomething/comorprob/complaintsorproblems.do
Knock yourself out Smiley
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: A month to switch from adsl to fibre?

Not sure that is going to help ?    Might well knock himself out - hitting Brickwall?  Grin
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