Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
A month to switch from adsl to fibre?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- A month to switch from adsl to fibre?
A month to switch from adsl to fibre?
03-02-2016 10:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just moved my phone line to Plusnet so I could upgrade to fibre and just had an email saying my activation date is 03/03/16, are they having a laugh, you could run a new cable from the exchange in that time. All it takes is brief visit by the engineer to the cabinet. Unbelievable!!!!
Message 1 of 5
(924 Views)
4 REPLIES 4
Re: A month to switch from adsl to fibre?
03-02-2016 11:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet will pick the earliest date possible for the install, if you have to wait so long that's down to BT wholesale/open reach.
Likely your exchange is full and that's when they expect additional capacity to be added or no engineers available to do the work until then.
Likely your exchange is full and that's when they expect additional capacity to be added or no engineers available to do the work until then.
Message 2 of 5
(560 Views)
Re: A month to switch from adsl to fibre?
04-02-2016 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: vernon123 you could run a new cable from the exchange in that time
no you couldn't
Quote from: vernon123 All it takes is brief visit by the engineer to the cabinet.
no it doesn't
Message 3 of 5
(560 Views)
Re: A month to switch from adsl to fibre?
04-02-2016 11:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
https://www.openreach.co.uk/orpg/home/contactus/tellussomething/comorprob/complaintsorproblems.do
Quote from: vernon123 Unbelievable!!!!
Knock yourself out
Message 4 of 5
(560 Views)
Re: A month to switch from adsl to fibre?
04-02-2016 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure that is going to help ? Might well knock himself out - hitting Brickwall?
There is a fault or problem with my service
You should raise an issue with your service provider. Service providers work with Openreach and are best placed to diagnose and resolve your problem. Issues relating to existing faults should also be raised with your service provider who will liaise with Openreach to resolve things.
Get more information on who to report the fault to here.
I have an issue with an existing order
All issues relating to existing orders, including appointments, should be raised with your service provider who will liaise with Openreach to resolve them.
I am unhappy with Openreach work recently completed at my property
For all issues relating to recently completed work, please contact your service provider who can deal with this on your behalf.
There is a fault or problem with my service
You should raise an issue with your service provider. Service providers work with Openreach and are best placed to diagnose and resolve your problem. Issues relating to existing faults should also be raised with your service provider who will liaise with Openreach to resolve things.
Get more information on who to report the fault to here.
I have an issue with an existing order
All issues relating to existing orders, including appointments, should be raised with your service provider who will liaise with Openreach to resolve them.
I am unhappy with Openreach work recently completed at my property
For all issues relating to recently completed work, please contact your service provider who can deal with this on your behalf.
Message 5 of 5
(560 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- A month to switch from adsl to fibre?