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95% Speed Drop this morning

FIXED
sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

95% Speed Drop this morning

Getting beyond a joke now, speed has been less than 50% of normal since March, and has now dropped 95%.

What exactly am I paying for?

Screenshot 2020-05-06 at 07.32.18.png

 

 

6 REPLIES 6
Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: 95% Speed Drop this morning

Hi @sourmanflint 

Sorry to hear about problems with your broadband. Looks like all tests were completed on WiFi. Unfortunately speeds over wireless network are not guaranteed due to way this technology works.

As you can see on results below, your router is getting 70Mbps which is on top of your estimates and I can see that there was usage of 7GB of data on your line in last hour.

I can suggest to follow this guide to improve quality of your wireless network https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 70.8 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 367.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2020-04-23T15:30:00
sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

Re: 95% Speed Drop this morning

Fix

Hi there

the wifi icon you're seeing on Ookla does not actually mean it means multi-connection. My computer is connected by ethernet cable. I never use wifi.

Something must have happened though because it is back to full speed which has not been the case for 3 months

 

Thanks

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: 95% Speed Drop this morning

Thanks for fast answer.

You are totally right, I forgot that icon color change between Single and Multi connection but icon stay same for Ethernet and Wireless tests.

I can see that sync speed in last 2 weeks was lower than usual and it came back to normal today around midnight. Can you please let me know if there were any changes made to your equipment since yesterday? Do you still use old set up with openreach modem and router?

If you will notice that speeds you get are going down again, just answer here or send me Private Message so I will be able to test your line if you will experience same problems again.

Please accept apologies for this inconvenience.

sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

Re: 95% Speed Drop this morning

There is something seriously wrong with your line management practices. Yesterday speed was back up to 64mbps, now it's back down to 28mbps. Nothing has changed my end. Asus DSL N66U modem router

Screenshot 2020-05-07 at 08.49.14.png

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: 95% Speed Drop this morning

Thanks for answer.

Sorry to hear that you have same problem again. DLM profile is still same, there were no changes made and unfortunately providers have no direct control on Openreach Line Management.

I have tested your line and I can see that sync speed is low again. As you can see on profile and date stamp, your profile is correct and it is not banded.

Can you please follow this troubleshooting guide and once completed raise a fault if this won't help?

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

 

Profile Name

0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 31.6 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 334.3
Upstream Rate Assessment Very Good
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2020-04-24T11:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 31.5 Mbps 70.8 Mbps 35.0 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 2.0 Sec 900.0 Sec 890.5 Sec
Retrains 0.0 3.0 0.0
sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

Re: 95% Speed Drop this morning

back to terrible again. Will raise a fault at link you suggested

 

Screenshot 2020-05-11 at 08.09.46.png