95% Speed Drop this morning
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- Re: 95% Speed Drop this morning
06-05-2020 7:33 AM
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Getting beyond a joke now, speed has been less than 50% of normal since March, and has now dropped 95%.
What exactly am I paying for?
Fixed! Go to the fix.
Re: 95% Speed Drop this morning
06-05-2020 3:33 PM
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Sorry to hear about problems with your broadband. Looks like all tests were completed on WiFi. Unfortunately speeds over wireless network are not guaranteed due to way this technology works.
As you can see on results below, your router is getting 70Mbps which is on top of your estimates and I can see that there was usage of 7GB of data on your line in last hour.
I can suggest to follow this guide to improve quality of your wireless network https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 70.8 Mbps |
Upstream Speed | 20.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 367.7 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Reasonable |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream traffic detected |
Technology | VDSL |
Current 15Min Bin Retrains | 0 |
Last 15Min Bin Retrains | 0 |
DP Type | External |
Profile Name | 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off |
Time Stamp | 2020-04-23T15:30:00 |
06-05-2020 3:44 PM
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Hi there
the wifi icon you're seeing on Ookla does not actually mean it means multi-connection. My computer is connected by ethernet cable. I never use wifi.
Something must have happened though because it is back to full speed which has not been the case for 3 months
Thanks
Re: 95% Speed Drop this morning
06-05-2020 4:58 PM
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Thanks for fast answer.
You are totally right, I forgot that icon color change between Single and Multi connection but icon stay same for Ethernet and Wireless tests.
I can see that sync speed in last 2 weeks was lower than usual and it came back to normal today around midnight. Can you please let me know if there were any changes made to your equipment since yesterday? Do you still use old set up with openreach modem and router?
If you will notice that speeds you get are going down again, just answer here or send me Private Message so I will be able to test your line if you will experience same problems again.
Please accept apologies for this inconvenience.
Re: 95% Speed Drop this morning
07-05-2020 8:51 AM
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There is something seriously wrong with your line management practices. Yesterday speed was back up to 64mbps, now it's back down to 28mbps. Nothing has changed my end. Asus DSL N66U modem router
Re: 95% Speed Drop this morning
07-05-2020 11:30 AM
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Thanks for answer.
Sorry to hear that you have same problem again. DLM profile is still same, there were no changes made and unfortunately providers have no direct control on Openreach Line Management.
I have tested your line and I can see that sync speed is low again. As you can see on profile and date stamp, your profile is correct and it is not banded.
Can you please follow this troubleshooting guide and once completed raise a fault if this won't help?
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.
Profile Name |
0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off |
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 31.6 Mbps |
Upstream Speed | 20.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 334.3 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Low |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream traffic detected |
Technology | VDSL |
Current 15Min Bin Retrains | 0 |
Last 15Min Bin Retrains | 0 |
DP Type | External |
Profile Name | 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off |
Time Stamp | 2020-04-24T11:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 31.5 Mbps | 70.8 Mbps | 35.0 Mbps |
Up Stream Line Rate | 19.9 Mbps | 19.9 Mbps | 19.9 Mbps |
Up Time | 2.0 Sec | 900.0 Sec | 890.5 Sec |
Retrains | 0.0 | 3.0 | 0.0 |
Re: 95% Speed Drop this morning
11-05-2020 8:11 AM
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back to terrible again. Will raise a fault at link you suggested
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- Re: 95% Speed Drop this morning