8800AXL R2 - how to check VDSL uptime / line errors etc?
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8800AXL R2 - how to check VDSL uptime / line errors etc?
01-01-2018 10:46 AM
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Hi,
I have recently changed from a NetGear D7000 to 8800AXL R2 - mostly to eliminate the possibility that the Netgear router was faulty or possibly causing the issues I had been facing....
I have been having issues with my fibre broadband over the past few weeks - but whereas with the D7000 it was fairly obvious how to check when the VDSL went up or down / and note any line errors etc - I am not sure what I should be checking on the 8800AXL
I can see System UpTime under Device information - but I suspect this is just how long the router has been powered on.
I can also see Connection Time under WAN - but I am not sure this truly correlates to when we have lost internet activity. E.g. at one point it sais 2:13:27 - but we lost internet connection from both wired and wireless devices just under an hour before that point.
Also, under Statistics->xDSL - can someone please advise which of these might suggest problems with the Fibre connection? Or any where else?
Also, under System Log - why does the time show as Jan 1 00:00 - rather than the true date and time? Is there a specific entry which indicates a VDSL disconnect? And how to determine when it happened - if the date and time are Jan 1 00:000 etc?
I have been having several issues with my broadband and telephone line over the past year or so, each time they seem to fix it and things are OK for a while and then I have problems again after a few months.
Many Thanks for any help.
Re: 8800AXL R2 - how to check VDSL uptime / line errors etc?
01-01-2018 12:26 PM
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I can't help with the Billion, but I have a D7000 and run DSLstats and upload them to MyDSL webstats to keep an eye out for any issues on my line.You can see how to here http://simonmcc.blogspot.co.uk/2015/09/netgear-d7000-100uks-nighthawk-ac1900.html
Re: 8800AXL R2 - how to check VDSL uptime / line errors etc?
01-01-2018 1:06 PM
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I don't have one of these devices, but out of curiosity I've just looked up the User manual. Looks a nice piece of kit with a lot of helpful diagnostics built in.
To answer one of your queries:
Also, under System Log - why does the time show as Jan 1 00:00 - rather than the true date and time? Is there a specific entry which indicates a VDSL disconnect? And how to determine when it happened - if the date and time are Jan 1 00:000 etc?
Have you set up the clock? Two options:
- Synchronise with the PC Use the SYNC button in the Status / Device information. Page 38
- Use NTP (see page 123)
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: 8800AXL R2 - how to check VDSL uptime / line errors etc?
04-01-2018 10:53 AM
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Thanks - will check the Sync options.
IF anyone else can comment on the other questions that would be great.
Thanks.
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