80Mb service running at 40Mb
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- Re: 80Mb service running at 40Mb
80Mb service running at 40Mb
13-10-2014 12:13 AM
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It was fine yesterday - mid afternoon Saturday.
I reset the router first, then the BTO modem.
I then went to raise a ticket and one of the tests on the Plusnet ticket raising tool asked to pick up a phone listen to the dialtone and there was some crackling which I've not heard before. So a call to BT to raise a line fault and a test later I receive a call saying it's a known fault and the issue should be fixed by Oct 16th!
Re: 80Mb service running at 40Mb
13-10-2014 9:40 AM
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If you run the BT Speed Tester (http://speedtest.btwholesale.com/) and then the Further Diagnostics, what's your IP Profile?
Re: 80Mb service running at 40Mb
14-10-2014 10:38 AM
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Re: 80Mb service running at 40Mb
15-10-2014 7:40 PM
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The Speedtest attachment shows a low speed, but it should hopefully build up in good time. The ping is usually 15ms or thereabouts though 😕
Re: 80Mb service running at 40Mb
15-10-2014 8:40 PM
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The BT Speed Tester is not via reliable for ping response times. I have very low pings, yet the BT Speed Tester shows 30-40ms for me normally.
Re: 80Mb service running at 40Mb
19-10-2014 4:31 PM
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2Mb down.
Re: 80Mb service running at 40Mb
19-10-2014 4:35 PM
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Re: 80Mb service running at 40Mb
19-10-2014 4:41 PM
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Re: 80Mb service running at 40Mb
19-10-2014 5:07 PM
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Re: 80Mb service running at 40Mb
19-10-2014 5:08 PM
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Re: 80Mb service running at 40Mb
20-10-2014 1:18 PM
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I've just replied to your fault ticket, glad to see your connection speeds were much better last night.
Any further problems today please have a look at my reply to the ticket and get back to us.
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