80/20 fibre extra but getting 12/15
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- Re: 80/20 fibre but getting 12/15
80/20 fibre extra but getting 12/15
16-04-2016 4:47 PM - edited 16-04-2016 5:04 PM
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I know we're suppose to wait 10 days for the line to settle but surely I should be seeing more than the attached?
Re: 80/20 fibre but getting 12/15
16-04-2016 5:02 PM
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There is no 10 day training period on Fibre , hope some PN staff will check this for you ,
or try to restart your router
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: 80/20 fibre but getting 12/15
16-04-2016 5:07 PM
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Oh!
Well in that case there is definitely an issue.
Re: 80/20 fibre but getting 12/15
16-04-2016 5:15 PM - edited 16-04-2016 5:16 PM
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first thing to check is the Plusnet Current Line Speed and the BT IP profile - see sticky at the top of this board https://community.plus.net/t5/Fibre-Broadband/Fibre-Speed-Faults/m-p/1270253#U1270253
Re: 80/20 fibre but getting 12/15
16-04-2016 5:17 PM
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Re: 80/20 fibre but getting 12/15
16-04-2016 6:14 PM - edited 16-04-2016 6:22 PM
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Yes I'm available to test.
This is my latest.
Re: 80/20 fibre but getting 12/15
16-04-2016 10:56 PM
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Did you log onto the router, click the disconnect button and reconnect before running the BTW speed test?
This would allow the router to pick up the new Plusnet line speed.
Re: 80/20 fibre but getting 12/15
17-04-2016 9:32 AM
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Yes I've tried rebooting numerous times.
Re: 80/20 fibre but getting 12/15
17-04-2016 9:37 AM
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I'd log a fault if I was you as something has fixed the download speed to an ADSL speed while setting the upload speed to the FTTC expected value.
Re: 80/20 fibre but getting 12/15
17-04-2016 9:40 AM
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See attached.
"Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test."
Re: 80/20 fibre but getting 12/15
18-04-2016 1:57 AM
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The router stats show your connecting at 70 Mbps which means it could be a problem at your end. have you carried out the test via ethernet? you should have opted for a hub one so you could have used it to rule out your router being at fault.
Re: 80/20 fibre but getting 12/15
18-04-2016 8:12 AM - edited 18-04-2016 8:16 AM
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What Modem/Router or Modem and Router are you using?
What type of phone line sockets have you got, how many, and what's connected where?
Re: 80/20 fibre but getting 12/15
18-04-2016 8:47 AM
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I'm using the Asus dsl-ac68u and this is how I have it connected.
Re: 80/20 fibre but getting 12/15
18-04-2016 9:09 AM
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The picture suggests you are testing via wireless, which is the easiest way to get erroneous results. The only way to get consistent accurate results is to use a cable (ethernet) connection.
Phil
Using a TP-Link Archer VR600 modem-router.
Re: 80/20 fibre but getting 12/15
18-04-2016 9:35 AM
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If you are close enough to the Asus, a wireless connection shouldn't have a great impact, but always good to test wired.
Is your computer's wireless drivers up-to-date? Also check out your wireless settings in case there is anything obvious there.
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