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76Mb

Anonymous
Not applicable

76Mb

I've been with Plusnet many years on the unlimited 76mb package but recently noticed that my speed isn't what it once was has my package been downgraded a to 66mb inline with current offerings
5 REPLIES
VileReynard
All Star
Posts: 11,200
Thanks: 307
Fixes: 11
Registered: ‎01-09-2007

Re: 76Mb

I've just noticed the decreased speed, increased price(?) special offer!

Hope they don't apply it to my account.

Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: 76Mb

You'll still be on the same 80/20 package, the latest OfCon/ASA regulations require ISPs to show the average speed of all customers at peak time rather than what can actually be achieved by an individual line although a personalised estimate can be found using the signup process.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
VileReynard
All Star
Posts: 11,200
Thanks: 307
Fixes: 11
Registered: ‎01-09-2007

Re: 76Mb

So if the internet gets broken, I assume that provided your speed is "above average" then its not broken?

If I buy a dozen apples, should I be satisfied with only 8 apples on the grounds that that is what the average customer accepts?

It's madness! Crazy3

Plusnet Help Team
Plusnet Help Team
Posts: 621
Thanks: 147
Fixes: 31
Registered: ‎26-03-2018

Re: 76Mb

Hi @Daydotz

 

I'm sorry to hear you are noticing diminished speeds as of late. 

 

I've tried to find your account via the details you provided on your Forum signup, but i'm afraid I am unable to locate any matching profiles in our systems - could you PM me your username by any chance?

 

In the meantime, could you run through our troubleshooting guides here 

 

Can I also ask, is the speed issue solely occurring on wireless connections or wired also? 

 

Thanks 

 


 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 621
Thanks: 147
Fixes: 31
Registered: ‎26-03-2018

Re: 76Mb

Hi @Daydotz

 

Thanks for the PM. 

 

I've tested your line and can see that you are currently syncing at 79.9 Mbps. 

 

Can you run through our troubleshooting guides here and let us know how you get on? 

 

Can I also ask, is the speed issue solely occurring on wireless connections or wired also?  

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team