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64mb IP profile.

rogeraram
Newbie
Posts: 1
Registered: 09-09-2017

64mb IP profile.

Hi, just recently moved over from sky where i was getting a solid ~75mb, now that I've moved I've been dumped on a 64mb IP profile capping me at just over 60. Is there any way for me to get this changed?

I've not changed anything, simply removed the sky router and replaced with the Plus net router.

Plus net Estimated line speed:
80Mb (This may vary between 64.9Mb and 80Mb) - Checked on 2017-08-21 18:41:18
Current line speed: 64.4 Mb

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: 64mb IP profile.

Our tests aren't showing any cause I'm afraid and as the speeds are within the estimates our suppliers wouldn't accept this as a fault 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gofaster
Rising Star
Posts: 365
Thanks: 12
Registered: 01-08-2007

Re: 64mb IP profile.

Pardon my maths but isn't 64.4 less than 64.9 ?

Plusnet Help Team
Plusnet Help Team
Posts: 7,757
Thanks: 2,282
Fixes: 385
Registered: 21-04-2017

Re: 64mb IP profile.

The estimates are between 61.6mbps to 80mbps. As shown over at www.dslchecker.bt.com

 

The line is on an open profile and also on the 3db trial.

Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off

 

Whilst we can't report a fault to BTwholesale I'd recommend carrying out internal checks here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team