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6 weeks to get internet?

timthr
Hooked
Posts: 5
Registered: 04-09-2017

6 weeks to get internet?

Hi

I ordered an unlimited fibre broadband package last week (30th August) and during the process the only timeline given was it would be at least 10 days. Fair enough I assumed it would be a little longer than 10 days as that fell on a Saturday. But I just rechecked my email and then the order page on my account and it says 10th October!?!! Is that absolute worst case or is it an accurate assessment? Because no offence but if it's going to take 6 weeks to get broadband in I'll cancel my order and find someone who will do it quicker!
8 REPLIES
Luke_N91
Newbie
Posts: 1
Registered: 04-09-2017

Re: 6 weeks to get internet?

Hi,

 

I would say this is likely to be accurate, I placed my order on the 31 July and have been connected today (noon). Seems the delay is due to the availability of their providers engineers.

 

Luke

bmc
Pro
Posts: 893
Thanks: 183
Fixes: 6
Registered: 28-02-2017

Re: 6 weeks to get internet?

The date depends on the availability of engineers to do the necessary work.

 

OpenReach are legally obliged to treat all ISP's as equal so it's highly unlikely you'd get a new connection sooner. Indeed trying another ISP could delay matters as you'd probably loose the engineer slot currently booked. 

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 441
Registered: 21-04-2017

Re: 6 weeks to get internet?

Hello there.

 

Having a look into this, it's basically because of engineer availability in your area. I do appreciate it's a really, really long time to wait but there isn't much we can do I'm afraid.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
timthr
Hooked
Posts: 5
Registered: 04-09-2017

Re: 6 weeks to get internet?

Bmc: Unfortunately you're correct it looks like I'm stuck waiting!
timthr
Hooked
Posts: 5
Registered: 04-09-2017

Re: 6 weeks to get internet?

Anoush: I thought two weeks was a long time, this would be unacceptable if I had literally any other option. I assume at the very least the first month I paid for initially will be my payment for the first month when I actually receive the service I paid for and no more money will be taken until after service has actually started?

While it may not mean anything at all at this point, but I will be submitting a complaint to ofcom - even a cursory Google search reveals Openreach 'engineer shortages' going back to pre-2010 so obviously they just don't believe this is a problem.
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 441
Registered: 21-04-2017

Re: 6 weeks to get internet?

Anoush: I thought two weeks was a long time, this would be unacceptable if I had literally any other option. I assume at the very least the first month I paid for initially will be my payment for the first month when I actually receive the service I paid for and no more money will be taken until after service has actually started?

That's the plan.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
john_tandy
Hooked
Posts: 7
Registered: 04-09-2017

Re: 6 weeks to get internet?

well I'm in the same case I ordered on Sunday expecting a 2 week wait an been told the 5th of OCTOBER it will be done on also due to engineer availability makes me wonder if PN will be the correct choice we can but see

RealAleMadrid
All Star
Posts: 823
Thanks: 325
Fixes: 15
Registered: 07-07-2009

Re: 6 weeks to get internet?

All providers use the same openreach engineers to provide FTTC services so it wouldn't be any different with another ISP, apart from Virgin of course who have their own network.