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6 months with plusnet fibre....not too happy

joe7
Dabbler
Posts: 10
Thanks: 3
Registered: 31-12-2017

6 months with plusnet fibre....not too happy

hi

so ive had fibre for 6 or 7 months now from going with plusnet and having a new instalation. I used which speed checher this morning:


Response Time: 246ms
Download Speed: 19.2Mbps
Upload Speed: 7.7Mbps

 

I get annoyed by streaming anything. its slow. What do people think about these speeds? I live in Dover and it was done at 6.30am

21 REPLIES
BrightonRock
Pro
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Registered: 09-04-2016

Re: 6 months with plusnet fibre....not too happy

What does the BT dsl checker say for your line? http://dslchecker.bt.com/

Please make sure that you don't show your telephone number in your reply.

joe7
Dabbler
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Registered: 31-12-2017

Re: 6 months with plusnet fibre....not too happy

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 64.6 20 19 55 Available -- -- -- --
VDSL Range B (Impacted) 77.8 50.7 20 15.5 39.8 Available -- -- -- --

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

       
FTTP on Demand 330 30 -- Available -- -- -- --

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available -- -- -- --
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available -- -- -- --
ADSL Max Up to 7.5 -- 6.5 to 8
markhawkin
Aspiring Pro
Posts: 225
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Registered: 17-07-2016

Re: 6 months with plusnet fibre....not too happy

Hello @joe7

 

To state the obvious, it should be much faster.

At a guess, and particularly likely if you upgraded from basic ADSL I would suspect your home phone wiring.

If you can live without the landline, plug the router into the BT test socket and leave it like that overnight then retest in the morning.

If the speed has improved I would then try a filtered faceplate.

 

 

 

I am the satisfied customer....
BrightonRock
Pro
Posts: 227
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Registered: 09-04-2016

Re: 6 months with plusnet fibre....not too happy

Thank you. That is saying that, if you were on Unlimited Fibre Extra (80/20 service), you should be getting better than 64 Mbps download. I would expect that,if you are on Unlimited Fibre (40/10 service), you should be getting towards 40 download.

You didn't say whether you did the speed test on a wired connection or using wifi. If it was wifi, you need to repeat the test using a wired connection to eliminate any possible wifi problems.

I wasn't quite clear from your original post whether you were on ADSL with Plusnet before you moved to fibre. The reason I ask is that the speeds that you are reporting (if from a wired connection) seem about what could be expected from an ADSL service on your line.

 

 

Shep41
Aspiring Pro
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Registered: 31-05-2017

Re: 6 months with plusnet fibre....not too happy

@joe7 . Can you do a screenshot of your router stats showing the connection sync and type of connection
joe7
Dabbler
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Registered: 31-12-2017

Re: 6 months with plusnet fibre....not too happy

last test was on wifi this is now on ethernet 

........................
 
 
 
Response time (latency)
152 ms
 
Download speed
32.6 Mbps
 
Upload speed
9.4 Mbps
joe7
Dabbler
Posts: 10
Thanks: 3
Registered: 31-12-2017

Re: 6 months with plusnet fibre....not too happy

ok thanks you i dont know what a  filtered faceplate is but i will google it now.

 

 
 
 
BrightonRock
Pro
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Re: 6 months with plusnet fibre....not too happy

@joe7

You are reporting 33 Mbps down on a wired connection which is below the acceptable speed for the 80/20 service and doesn't sound too good if you are on 40/10 (I don't know what the fault threshold is for that service). Do you recall what Plusnet said was your speed range when your service started? Just to answer my own early comment, you are definitely on fibre.

I would be inclined to run through the checks here https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault https://www.plus.net/apps/kbdfaults

It doesn't cost anything but time and gets Plusnet to look at your line.

Manny7860
Aspiring Pro
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Registered: 19-11-2017

Re: 6 months with plusnet fibre....not too happy

What shep1 said you need to check what you're router is syncing at?
Excellent!
idonno
Rising Star
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Registered: 22-10-2015

Re: 6 months with plusnet fibre....not too happy

What does it say here Current Line speed  You'll need to log in

joe7
Dabbler
Posts: 10
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Registered: 31-12-2017

Re: 6 months with plusnet fibre....not too happy

OK i checked..............

Estimated line speed:80Mb (This may vary between 66Mb and 80Mb) -

 

Checked on 2017-07-03 12:34:19Current line speed:38.6 Mb

Superuser
Superuser
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Registered: 10-04-2007

Re: 6 months with plusnet fibre....not too happy

Following the advice from @BrightonRock in message #9 is probably your best way to make progress.

joe7
Dabbler
Posts: 10
Thanks: 3
Registered: 31-12-2017

Re: 6 months with plusnet fibre....not too happy

thanks ive done your advice 

Baldrick1
Champion
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Registered: 30-06-2016

Re: 6 months with plusnet fibre....not too happy

@joe7

You appear to have two problems. First your wireless speed is low and second your broadband speed is also low. Before looking at potential WiFi problems you need to get the broadband speed sorted.

The Plusnet procedure https://www.plus.net/help/broadband/connection-troubleshooting/ is long in the tooth and needs updating. Specifically it does not tell you to use the test socket. The way yoiu need to do it is.

1. Carry out the quiet line test by dialling 17070 and selecting option 2 using a wired phone.

2. Remove the front part of the BT master socket to reveal the test socket.

3. Plug a filter into the test socket (one would have been included with your router).

4. Plug your router into the filter. Do not plug a telephone in to the filter, leave the phone disconnected for this test.

5. Go to http://www.speedtest.btwholesale.com/ and complete the BT Speed Test. When this completes continue to the further diagnostics page and run that. The results from this second test is logged and is accessible by Plusnet.

If this is reporting better than 40Mbps download you are probably wasting your time contacting Plusnet, come back here and seek further advice. If the BT test is showing that the speed is low then raise a fault with Plusnet.

When you get your speed back to where it should be let us know which router you have and further advice on wireless issues will be forthcoming.

I know it's a pain to jump through all these hoops but it is quicker in the long term.