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50mbps down 0mbps up

rosstooke
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Registered: 08-03-2018

50mbps down 0mbps up

I'm seeing some strange behaviour on my line. Will be some wired checks after dinner, but is there anything specific I should be looking for that would cause this? Seems to be intermittent
19 REPLIES
rosstooke
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Re: 50mbps down 0mbps up

plus net 1.PNG

rosstooke
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Re: 50mbps down 0mbps up

plus net 2.PNG

Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: 50mbps down 0mbps up

Sorry to hear you're experiencing issues with your upload speed.

Our tests are showing a potential line fault, which I've raised to Openreach now.

We should have an update within 2 working days and we'll let you know when we do know more.

Let us know how your speed looks after the fault investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rosstooke
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Re: 50mbps down 0mbps up

We've tested your line and we've detected a potential line fault.

The fault description is Battery Contact. This has now been reported through to Openreach and they have advised us that the estimated response time is by 16/04/18 23:59:59. Please note this is only a estimate and the fault could be resolved before this date.

It's not just a speed issue. When the upload is 0 it's preventing us using our TV apps as it can't send the log in details to Netflix/Amazon. I know there's not much you can do than wait for BT to sort it, but it is causing problems with our connected services.

Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: 50mbps down 0mbps up

It's not just a speed issue. When the upload is 0 it's preventing us using our TV apps as it can't send the log in details to Netflix/Amazon. I know there's not much you can do than wait for BT to sort it, but it is causing problems with our connected services.

Hopefully the fault is fixed soon in that case.

Sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rosstooke
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Re: 50mbps down 0mbps up

BT came and went about 11:30-13:00 yesterday. Nothing has changed.

Internet went off from 00:18 to 01:19 this morning, and again. Nothing has changed.

Waiting for an update now on what BT did or didn't find.

rosstooke
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Re: 50mbps down 0mbps up

20180417_174854.png

Plusnet Help Team
Plusnet Help Team
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Re: 50mbps down 0mbps up

I'm looking into this and I'll update your support ticket shortly which you can view and reply to from here

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rosstooke
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Re: 50mbps down 0mbps up

Can I get a line test again please? Phone/dsl box has been put back together

@Gandalf

rosstooke
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Re: 50mbps down 0mbps up

Anyone?

Plusnet Help Team
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Re: 50mbps down 0mbps up

Hello @rosstooke

We have run a test at our side and the phone line is coming back no fault found. I have run a further test on the broadband and it is now performing within estimates  shown below. Please can you run another speed test via wire, and if the results are still below estimates we would recommend trying an alternative device.

 

Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 60.9 Mbps
Upstream Speed 9.6 Mbps
Appointment Required N
Fault Target Fix Time  
Fault Report Advised N
Estimated Line Length In Metres 792.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Regular Interference Observed on Week Days
Service Impact Retrains Observed
Interference Duration Longest Occurrence From 18:15 to 18:30
Interference Location Other
Interference Observed In Days 5
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Retransmission High
Time Stamp 2018-04-06T13:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 57.4 Mbps 62.2 Mbps 59.4 Mbps
Up Stream Line Rate 1.1 Mbps 10.6 Mbps 9.6 Mbps
Up Time 0.0 Sec 900.0 Sec 892.2 Sec
Retrains 0.0 7.0 0.0
If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
rosstooke
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Re: 50mbps down 0mbps up

@SammyM great... thanks.

I'm trying to sort out a short circuit, which is referenced in the question associated to this thread.

rosstooke
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Re: 50mbps down 0mbps up

I'm trying to reach a known good point with your equipment, before I start trying to find out which piece of my equipment is causing a short circuit.

Plusnet Help Team
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Re: 50mbps down 0mbps up

Hello @rosstooke are you referring to the Battery Contact that was on your line. As however you setup is now the fault is no longer showing.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team