50mbps down 0mbps up
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- Re: 50mbps down 0mbps up
50mbps down 0mbps up
11-04-2018 7:26 PM - edited 11-04-2018 7:32 PM
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Re: 50mbps down 0mbps up
11-04-2018 8:27 PM
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Re: 50mbps down 0mbps up
11-04-2018 8:40 PM
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Re: 50mbps down 0mbps up
12-04-2018 10:31 AM
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Sorry to hear you're experiencing issues with your upload speed.
Our tests are showing a potential line fault, which I've raised to Openreach now.
We should have an update within 2 working days and we'll let you know when we do know more.
Let us know how your speed looks after the fault investigation.
Re: 50mbps down 0mbps up
12-04-2018 1:31 PM
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We've tested your line and we've detected a potential line fault.
The fault description is Battery Contact. This has now been reported through to Openreach and they have advised us that the estimated response time is by 16/04/18 23:59:59. Please note this is only a estimate and the fault could be resolved before this date.
It's not just a speed issue. When the upload is 0 it's preventing us using our TV apps as it can't send the log in details to Netflix/Amazon. I know there's not much you can do than wait for BT to sort it, but it is causing problems with our connected services.
Re: 50mbps down 0mbps up
12-04-2018 1:38 PM
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It's not just a speed issue. When the upload is 0 it's preventing us using our TV apps as it can't send the log in details to Netflix/Amazon. I know there's not much you can do than wait for BT to sort it, but it is causing problems with our connected services.
Hopefully the fault is fixed soon in that case.
Sorry for the inconvenience caused.
Re: 50mbps down 0mbps up
17-04-2018 8:45 AM
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BT came and went about 11:30-13:00 yesterday. Nothing has changed.
Internet went off from 00:18 to 01:19 this morning, and again. Nothing has changed.
Waiting for an update now on what BT did or didn't find.
Re: 50mbps down 0mbps up
17-04-2018 5:51 PM
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Re: 50mbps down 0mbps up
17-04-2018 7:11 PM
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I'm looking into this and I'll update your support ticket shortly which you can view and reply to from here
Re: 50mbps down 0mbps up
18-04-2018 7:13 PM
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Can I get a line test again please? Phone/dsl box has been put back together
Re: 50mbps down 0mbps up
19-04-2018 11:47 AM
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Anyone?
Re: 50mbps down 0mbps up
19-04-2018 2:08 PM
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Hello @rosstooke
We have run a test at our side and the phone line is coming back no fault found. I have run a further test on the broadband and it is now performing within estimates shown below. Please can you run another speed test via wire, and if the results are still below estimates we would recommend trying an alternative device.
Pass | |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 60.9 Mbps |
Upstream Speed | 9.6 Mbps |
Appointment Required | N |
Fault Target Fix Time | |
Fault Report Advised | N |
Estimated Line Length In Metres | 792.7 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Very Good |
Interference Pattern | Regular Interference Observed on Week Days |
Service Impact | Retrains Observed |
Interference Duration Longest Occurrence | From 18:15 to 18:30 |
Interference Location | Other |
Interference Observed In Days | 5 |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Profile Name | 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Retransmission High |
Time Stamp | 2018-04-06T13:00:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 57.4 Mbps | 62.2 Mbps | 59.4 Mbps |
Up Stream Line Rate | 1.1 Mbps | 10.6 Mbps | 9.6 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 892.2 Sec |
Retrains | 0.0 | 7.0 | 0.0 |
Re: 50mbps down 0mbps up
19-04-2018 2:12 PM
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@SammyM great... thanks.
I'm trying to sort out a short circuit, which is referenced in the question associated to this thread.
Re: 50mbps down 0mbps up
19-04-2018 2:22 PM
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I'm trying to reach a known good point with your equipment, before I start trying to find out which piece of my equipment is causing a short circuit.
Re: 50mbps down 0mbps up
19-04-2018 2:24 PM
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Hello @rosstooke are you referring to the Battery Contact that was on your line. As however you setup is now the fault is no longer showing.
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- Re: 50mbps down 0mbps up