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50Mbps+ download speed drop
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- Re: 50Mbps+ download speed drop
50Mbps+ download speed drop
12-02-2016 11:09 PM
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Today I've been experiencing some awful speed drops. I have the Ultimate Fibre package and I usually get around 79Mbps download and 19Mbps upload. Today the download speed has dropped massively by over 50Mbps to around 19Mbps. Anybody else having issues?
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Re: 50Mbps+ download speed drop
13-02-2016 12:01 AM
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It's not something I have heard of to have such a drop that much, please check the phone line to make sure there is no noise or anything there you can check it by ringing 17070 and selecting quiet line test.
Once your confident this not the cause then run a speed test on <a href="http://speedtest.btwholesale.com">BT Speed Test</a> once the first test is complete click run further diagnostics enter your phone number and then submit the results to the server.
Then <a href="http://faults.plus.net>Raise a fault online</a> and one of my colleagues will pick this up within 72 working hours for you.
Once your confident this not the cause then run a speed test on <a href="http://speedtest.btwholesale.com">BT Speed Test</a> once the first test is complete click run further diagnostics enter your phone number and then submit the results to the server.
Then <a href="http://faults.plus.net>Raise a fault online</a> and one of my colleagues will pick this up within 72 working hours for you.
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Re: 50Mbps+ download speed drop
15-02-2016 6:43 PM
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Quote from: TechSup ... one of my colleagues will pick this up within 72 working hours for you.
That could be quite a while! Shouldn't it be 3 working days?
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Re: 50Mbps+ download speed drop
16-02-2016 9:25 AM
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It should indeed be 3 working days, or just 72 hours.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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