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50% speed

offtrolley
Dabbler
Posts: 14
Registered: 06-02-2014

50% speed

Past couple of days the speed has been fluctuating:

9mb, 5mb, 16mb

BT Speedtest

 Download speedachieved during the test was - 18.99 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
 Additional Information:
 IP Profile for your line is - 38.71 Mbps

Is this the best my Fibre upgrade can achieve?

7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: 50% speed

With a profile of 38.71 I'd expect you to see faster speeds. Let me go double check your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: 50% speed

Everything is set correctly on your account, however it doesn't look like you've disconnected/reconnected since upgrading to fibre. Can you try that and see what speeds you're getting.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
offtrolley
Dabbler
Posts: 14
Registered: 06-02-2014

Re: 50% speed

After re-connect:

6.75 (mbps)

1.44 (mbps)

40.75 (ms)

 

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: 50% speed

Is that over wired or wireless?

 

Can you the BT Speedtest http://speedtest.btwholesale.com/ - doing the further diagnostics after the first one?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
offtrolley
Dabbler
Posts: 14
Registered: 06-02-2014

Re: 50% speed

BT Speedtest keeps taking me to "Third Test" and asks me to change my router login

offtrolley
Dabbler
Posts: 14
Registered: 06-02-2014

Re: 50% speed

. Best Effort Test: -provides background information.

  Download Speed
  1.06 Mbps
   
0 Mbps 38.71 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.06 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
 Additional Information:
 IP Profile for your line is - 38.71 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  1.83 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1.83Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: 50% speed

If that's over a wired connection I'd advise getting a fault reported at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff