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40mbit connection limited to 22mbit

FIXED
cspiby
Grafter
Posts: 35
Registered: 01-10-2013

40mbit connection limited to 22mbit

I noticed an issue over the past week where although my IP profile is 40mbit and my sync speed is 70mbit, I only get 22mbit from my plusnet connection.

 

I have confirmed this by doing BT Wholesale tests, also, logging in with the bt_speedtest domain login, yields 70mbit which shows this is definitely not an issue with my equipment or line.

 

The 22mbit speed is consistent no matter when I test, so Plusnet, why have I been artificially limited to half the speed I pay for?

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: 40mbit connection limited to 22mbit

Fix

Can you try a single disconnect/reconnect and see what speeds you're getting?

 

I spotted an issue on your account where the speed profile was set correctly but hadn't pushed through fully, I've given that a kick now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
cspiby
Grafter
Posts: 35
Registered: 01-10-2013

Re: 40mbit connection limited to 22mbit

That seems to have fixed the problem.