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40mbit connection limited to 22mbit

FIXED
cspiby
Grafter
Posts: 60
Thanks: 5
Registered: ‎01-10-2013

40mbit connection limited to 22mbit

I noticed an issue over the past week where although my IP profile is 40mbit and my sync speed is 70mbit, I only get 22mbit from my plusnet connection.

 

I have confirmed this by doing BT Wholesale tests, also, logging in with the bt_speedtest domain login, yields 70mbit which shows this is definitely not an issue with my equipment or line.

 

The 22mbit speed is consistent no matter when I test, so Plusnet, why have I been artificially limited to half the speed I pay for?

2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: 40mbit connection limited to 22mbit

Fix

Can you try a single disconnect/reconnect and see what speeds you're getting?

 

I spotted an issue on your account where the speed profile was set correctly but hadn't pushed through fully, I've given that a kick now.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
cspiby
Grafter
Posts: 60
Thanks: 5
Registered: ‎01-10-2013

Re: 40mbit connection limited to 22mbit

That seems to have fixed the problem.