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40/20 to 55/10

FIXED
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

40/20 to 55/10

Early August Plusnet reduced my upstream to 10 from 20. Advising that the new contract would eventually be 55/10. No problem until i found that I could no longer achieve more than 40 downstream. Called in OR ,engineer 1 confirmed that my line would only achieve 40 (aluminium 10 pair) not happy that he OR didn't report the cable situation to Plusnet so Engineer 2 was called in. A more enlightened chap who together with myself  located a redundant copper 10 pair and rerouted my local cable through it.  Speed at home socket 55/10. Requested Plusnet to modify their sync. to 55/10 and amend distance to cabinet to 465 Mtrs. Last ticket message from Plusnet said I could only have 40 downstream unless I change my contract to 80/20 Huh?. What has happened to my 55/10? Do I have to add this complaint to Ofcom's growing list?

9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: 40/20 to 55/10

You should be on 55/10.

As you're on the new network and don't appear to have a static ip, your account shouldn't be capping the download speed.

 

Just to confirm, are you currently still getting the 10Mbbps upload, or at least above 2Mbps?

 

I've escalated the ticket on your account to myself.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: 40/20 to 55/10

Owe you my thanks Harry. My upstream speed varies between 7-9 Mbps so upstream profile of 10 Mbps seems to be the case.

Downstream anything from 22 Mbps to 36 Mbps.

 

                                       Jack

 

oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: 40/20 to 55/10

Info only. No improvement yet Harry.

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: 40/20 to 55/10

I got in to work 10 minutes ago and my shift started literally 1 minute ago.

 

I'm looking in to it now. Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: 40/20 to 55/10

Fix

Further to my previous reply, I've been advised it should hopefully be resolved within the next half an hour.

 

I hope that helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: 40/20 to 55/10

Thanks Harry..I hope you don't think I was pressuring you, that wasn't my intention, I was just trying to keep you up to date.

oldjack
Grafter
Posts: 82
Thanks: 3
Registered: 09-05-2009

Re: 40/20 to 55/10

Okay Harry downstream 51.2 and upstream 7.8 so all is good many thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: 40/20 to 55/10

Glad to hear that's sorted now. Thanks for confirming Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Moderator
Moderator
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Re: 40/20 to 55/10

Moderator's note by Dick (Strat) Fix changed to @HarryB.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine