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40/20 to 55/10

FIXED
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: ‎09-05-2009

40/20 to 55/10

Early August Plusnet reduced my upstream to 10 from 20. Advising that the new contract would eventually be 55/10. No problem until i found that I could no longer achieve more than 40 downstream. Called in OR ,engineer 1 confirmed that my line would only achieve 40 (aluminium 10 pair) not happy that he OR didn't report the cable situation to Plusnet so Engineer 2 was called in. A more enlightened chap who together with myself  located a redundant copper 10 pair and rerouted my local cable through it.  Speed at home socket 55/10. Requested Plusnet to modify their sync. to 55/10 and amend distance to cabinet to 465 Mtrs. Last ticket message from Plusnet said I could only have 40 downstream unless I change my contract to 80/20 ????. What has happened to my 55/10? Do I have to add this complaint to Ofcom's growing list?

9 REPLIES 9
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: 40/20 to 55/10

You should be on 55/10.

As you're on the new network and don't appear to have a static ip, your account shouldn't be capping the download speed.

 

Just to confirm, are you currently still getting the 10Mbbps upload, or at least above 2Mbps?

 

I've escalated the ticket on your account to myself.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: ‎09-05-2009

Re: 40/20 to 55/10

Owe you my thanks Harry. My upstream speed varies between 7-9 Mbps so upstream profile of 10 Mbps seems to be the case.

Downstream anything from 22 Mbps to 36 Mbps.

 

                                       Jack

 

oldjack
Grafter
Posts: 82
Thanks: 3
Registered: ‎09-05-2009

Re: 40/20 to 55/10

Info only. No improvement yet Harry.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: 40/20 to 55/10

I got in to work 10 minutes ago and my shift started literally 1 minute ago.

 

I'm looking in to it now. Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: 40/20 to 55/10

Fix

Further to my previous reply, I've been advised it should hopefully be resolved within the next half an hour.

 

I hope that helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
oldjack
Grafter
Posts: 82
Thanks: 3
Registered: ‎09-05-2009

Re: 40/20 to 55/10

Thanks Harry..I hope you don't think I was pressuring you, that wasn't my intention, I was just trying to keep you up to date.

oldjack
Grafter
Posts: 82
Thanks: 3
Registered: ‎09-05-2009

Re: 40/20 to 55/10

Okay Harry downstream 51.2 and upstream 7.8 so all is good many thanks

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: 40/20 to 55/10

Glad to hear that's sorted now. Thanks for confirming Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
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Registered: ‎14-04-2007

Re: 40/20 to 55/10

Moderator's note by Dick (Strat) Fix changed to @HarryB.

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