40/20 to 55/10
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- Re: 40/20 to 55/10
13-10-2016 11:35 AM
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Early August Plusnet reduced my upstream to 10 from 20. Advising that the new contract would eventually be 55/10. No problem until i found that I could no longer achieve more than 40 downstream. Called in OR ,engineer 1 confirmed that my line would only achieve 40 (aluminium 10 pair) not happy that he OR didn't report the cable situation to Plusnet so Engineer 2 was called in. A more enlightened chap who together with myself located a redundant copper 10 pair and rerouted my local cable through it. Speed at home socket 55/10. Requested Plusnet to modify their sync. to 55/10 and amend distance to cabinet to 465 Mtrs. Last ticket message from Plusnet said I could only have 40 downstream unless I change my contract to 80/20 ????. What has happened to my 55/10? Do I have to add this complaint to Ofcom's growing list?
Fixed! Go to the fix.
Re: 40/20 to 55/10
14-10-2016 4:22 PM
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You should be on 55/10.
As you're on the new network and don't appear to have a static ip, your account shouldn't be capping the download speed.
Just to confirm, are you currently still getting the 10Mbbps upload, or at least above 2Mbps?
I've escalated the ticket on your account to myself.
Re: 40/20 to 55/10
14-10-2016 5:35 PM
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Owe you my thanks Harry. My upstream speed varies between 7-9 Mbps so upstream profile of 10 Mbps seems to be the case.
Downstream anything from 22 Mbps to 36 Mbps.
Jack
Re: 40/20 to 55/10
17-10-2016 11:25 AM
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Info only. No improvement yet Harry.
Re: 40/20 to 55/10
17-10-2016 11:31 AM
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17-10-2016 11:49 AM
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Re: 40/20 to 55/10
17-10-2016 11:58 AM
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Thanks Harry..I hope you don't think I was pressuring you, that wasn't my intention, I was just trying to keep you up to date.
Re: 40/20 to 55/10
17-10-2016 12:35 PM
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Okay Harry downstream 51.2 and upstream 7.8 so all is good many thanks
Re: 40/20 to 55/10
17-10-2016 12:55 PM
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Re: 40/20 to 55/10
17-10-2016 1:00 PM
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Moderator's note by Dick (Strat) Fix changed to @HarryB.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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