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40/10 really slow in evenings & weekends

Arabdeen
Hooked
Posts: 8
Thanks: 2
Registered: ‎11-06-2017

40/10 really slow in evenings & weekends

Hi,
For the last six weeks or so our fibre speeds have been terrible at nights and weekends.

From 40meg DL during quieter times in the day, to below 2meg at nights and weekends.

Weeks of back & forth with customer support isn’t getting far - they say everything is fine, while it’s most certainly not.

Can someone please help me? 😊
11 REPLIES
jjwils
Hooked
Posts: 5
Thanks: 3
Registered: ‎01-03-2018

Re: 40/10 really slow in evenings & weekends

i have exact same issue

Browni
Aspiring Hero
Posts: 2,291
Thanks: 787
Fixes: 46
Registered: ‎02-03-2016

Re: 40/10 really slow in evenings & weekends

Have you considered running a 24/7 monitor such as JD's Auto Speed Tester to demonstrate the speed differences you are getting?

This is my monitor for last month which fortunately shows no issues but using graphs such as this can help prove your case.

1802 jdas.png

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Arabdeen
Hooked
Posts: 8
Thanks: 2
Registered: ‎11-06-2017

Re: 40/10 really slow in evenings & weekends

Here’s a history from my phone WiFi speed check app.
Wired connection shows same pattern, and somdod the BT wholesale speed test.

It’s been going on for weeks.
Plusnet customer support are offering to send out an engineer now, but I’m not convinced there’s anything wrong with the wiring - looks like a crowded network issue.
Superuser
Superuser
Posts: 3,362
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Registered: ‎10-04-2007

Re: 40/10 really slow in evenings & weekends

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).

 

Moderator's note by Mike (Mav): Removed quote mark.

Plusnet Help Team
Plusnet Help Team
Posts: 5,814
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Registered: ‎01-01-2012

Re: 40/10 really slow in evenings & weekends

@Arabdeen Sorry to hear you're having issues. When the speeds drop can you carry out a speedtest here over a wired connection and click further diagnostics once the first test completes.

 

@jjwils I'll respond to your other topic shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
Superuser
Posts: 3,362
Thanks: 1,789
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Registered: ‎10-04-2007

Re: 40/10 really slow in evenings & weekends


@Arabdeen wrote:
Here’s a history from my phone WiFi speed check app.
Wired connection shows same pattern, and so does the BT wholesale speed test.

@MatthewWheeler  Is this another Hot VLN / Exchange capacity problem?

Arabdeen
Hooked
Posts: 8
Thanks: 2
Registered: ‎11-06-2017

Re: 40/10 really slow in evenings & weekends

Hi,

Here was the wired BT Wholesale result.

Thanks,
Iain
Plusnet Help Team
Plusnet Help Team
Posts: 9,228
Thanks: 2,918
Fixes: 461
Registered: ‎21-04-2017

Re: 40/10 really slow in evenings & weekends

Hi Iain.

Cheers for that. I'm looking into this further and I'll update your ticket shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Arabdeen
Hooked
Posts: 8
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Registered: ‎11-06-2017

Re: 40/10 really slow in evenings & weekends

Thanks @Gandalf, any help is definitely appreciated!
Plusnet Help Team
Plusnet Help Team
Posts: 9,228
Thanks: 2,918
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Registered: ‎21-04-2017

Re: 40/10 really slow in evenings & weekends

No problems. At the moment, we're waiting on our suppliers capacity team to look into their back-haul network.

We'll update you via your account when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 9,228
Thanks: 2,918
Fixes: 461
Registered: ‎21-04-2017

Re: 40/10 really slow in evenings & weekends

Our suppliers have advised us that their capacity team have fixed a problem on the equipment at your exchange.

Can you confirm that your speeds are now normal in the evenings?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team