40/10 really slow in evenings & weekends
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40/10 really slow in evenings & weekends
03-03-2018 7:20 PM
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For the last six weeks or so our fibre speeds have been terrible at nights and weekends.
From 40meg DL during quieter times in the day, to below 2meg at nights and weekends.
Weeks of back & forth with customer support isn’t getting far - they say everything is fine, while it’s most certainly not.
Can someone please help me? 😊
Re: 40/10 really slow in evenings & weekends
03-03-2018 7:56 PM
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i have exact same issue
Re: 40/10 really slow in evenings & weekends
03-03-2018 8:23 PM
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Have you considered running a 24/7 monitor such as JD's Auto Speed Tester to demonstrate the speed differences you are getting?
This is my monitor for last month which fortunately shows no issues but using graphs such as this can help prove your case.
Re: 40/10 really slow in evenings & weekends
03-03-2018 9:26 PM
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Wired connection shows same pattern, and somdod the BT wholesale speed test.
It’s been going on for weeks.
Plusnet customer support are offering to send out an engineer now, but I’m not convinced there’s anything wrong with the wiring - looks like a crowded network issue.
Re: 40/10 really slow in evenings & weekends
on 04-03-2018 2:58 PM - last edited on 04-03-2018 6:06 PM by Mav
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Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
Moderator's note by Mike (Mav): Removed quote mark.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: 40/10 really slow in evenings & weekends
05-03-2018 11:36 AM
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Re: 40/10 really slow in evenings & weekends
05-03-2018 1:06 PM
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@Arabdeen wrote:
Here’s a history from my phone WiFi speed check app.
Wired connection shows same pattern, and so does the BT wholesale speed test.
@MatthewWheeler Is this another Hot VLN / Exchange capacity problem?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: 40/10 really slow in evenings & weekends
05-03-2018 1:52 PM
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Here was the wired BT Wholesale result.
Thanks,
Iain
Re: 40/10 really slow in evenings & weekends
06-03-2018 11:01 AM
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Re: 40/10 really slow in evenings & weekends
08-03-2018 8:31 PM
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Re: 40/10 really slow in evenings & weekends
10-03-2018 1:14 PM
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Re: 40/10 really slow in evenings & weekends
15-03-2018 4:06 PM
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