3mbs broadband, upgraded to 3mb fibre! Have I been conned?

[#1]

my speed before upgrading to fibre = 3mbs, my speed after upgrading to fibre = 3mbs!! I've been conned

[#2]

It's probably just that your current line speed hasn't yet been updated. See https://portal.plus.net/my.html?action=data_transfer_speed
If it has been updated try a disconnect/connect.

[#3]

Hi Chris
I signed up and have now also paid for Feb/March fibre internet charges for a service that I am still not getting, report / ticket raised should have been sorted by now as plusnet stated that my ticket had been escalated to 4/2/16.    Im currently 7days into  my 14 allotted cancellation days should it not suit me, but the plusnetters have yet to update my ip profile to suit ones order. Still on 3.4mbs download .024 mbs upload.........