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38mbps connection running at 20

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Newbie
Posts: 1
Registered: 2 weeks ago

38mbps connection running at 20

Topic as stated, anyone able to look, thanks?
1 REPLY 1
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Rising Star
Posts: 124
Thanks: 11
Fixes: 3
Registered: a month ago

Re: 38mbps connection running at 20

Is your router plugged into the master telephone socket? Try using the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Check your speed after and if there’s no change to where you’d expect the speed, it could be worth reporting a fault at faults.plus.net

This will create a fault ticket and get you into the queue for Plusnet to investigate further.