38mbps connection running at 20

[#1]

Topic as stated, anyone able to look, thanks?

[#2]

Is your router plugged into the master telephone socket? Try using the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Check your speed after and if there’s no change to where you’d expect the speed, it could be worth reporting a fault at faults.plus.net

This will create a fault ticket and get you into the queue for Plusnet to investigate further.