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38Mbps product now only 2Mbps upstream maximum

Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

38Mbps product now only 2Mbps upstream maximum

Showing this on both the FTTC + Phone and without phone pages. (Click the "Show package details" links).
There is a new Price List effective 17 June 2015.
288 REPLIES
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: 38Mbps product now only 2Mbps upstream maximum

Bit of a step backwards for the marketing department  Shocked
Community Veteran
Posts: 1,990
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Registered: 11-12-2013

Re: 38Mbps product now only 2Mbps upstream maximum

I guess not enough people are ordering 80/20 Smiley
Moderator
Moderator
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Registered: 11-01-2008

Re: 38Mbps product now only 2Mbps upstream maximum

Or too many are ordering 40/20 Wink
Will Moderate For Thanks
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: 38Mbps product now only 2Mbps upstream maximum

Same thing as the previous poster really. Given there were/are only two products.
IIRC the product before 38/20 was 38/10. The original was 38/2 but changed upwards when the first (allowance capped) 76/20 was introduced.
goldenfibre
Aspiring Pro
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Registered: 01-06-2010

Re: 38Mbps product now only 2Mbps upstream maximum

Bit shocking, But if my parents 40/20 is already signed up last year with 18 months contract. They can carry on and continue with 40/20. I think the 40/2 is for new customer only to take affect from tomorrow. Am I correct Plusnet staff?
But I don't understand why 40/2? As all other isp's have 40/10. Rather odd move by Plusnet.
jafreer
Rising Star
Posts: 823
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Registered: 13-10-2012

Re: 38Mbps product now only 2Mbps upstream maximum

If the upload speed is genuinely changing to 2 Mbps, then that would definitely be a dealbreaker for me. There is no point in me paying for the 76 Mbps service as 40 Mbps is as fast as the line will go. Going down to 2 Mbps upload however is a severe, detrimental change. I understand it is only on new contracts, but this would definitely force me to change ISP.
A very poor move Plusnet.
Unless of course it is just a typo/error, in which case, you ought to get it fixed.
goldenfibre
Aspiring Pro
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Registered: 01-06-2010

Re: 38Mbps product now only 2Mbps upstream maximum

If it was including existing customer. Then my parents have every rights to leave plusnet without any penalty charge because plusnet have broken the contract deal which they did promise 40/20 for 18 months deal. No excuse, no buts!
foss
Hooked
Posts: 9
Registered: 16-06-2015

Re: 38Mbps product now only 2Mbps upstream maximum

Can anyone confirm that the reduced upload speeds only apply to new customers? My medium fibre just got switched on this afternoon — it was ordered on 21/5/15. Part of the appeal of Plusnet was the decent upload speed, so it would be disappointing if it's going to be capped at 2Mb.
goldenfibre
Aspiring Pro
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Registered: 01-06-2010

Re: 38Mbps product now only 2Mbps upstream maximum

Under ofcom ruling. Plusnet cannot promise you 40/20 yesterday and today u went revert back to 40/2 and that's mean Plusnet are in serious trouble for misleading against you. I just hope it for new customer from today.
I think it for new customer only because if the product revert from 40/20 to 40/2 it would mean it need an engineer to go to the cabinet to change product 80/20 (default) to 40/2 and reset DLM.
Estragon
Rising Star
Posts: 811
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Registered: 07-02-2012

Re: 38Mbps product now only 2Mbps upstream maximum

On all product changes, going back years, the change has only been for new signups to the latest product. Existing customers changing product to a "new current" one do however get whatever the new specification and price is. Not surprisingly.
There are huge numbers of customers on legacy products at legacy prices. I'm even on the current FTTC 78/20 but paying an earlier price for it because of when I upgraded to it.
The new price list is for signups from 17 June 2015 but I think they are no different from the 14 June 2015 ones except the discount deals are now "hard-priced in". There is a section:-
Quote
5. For customers who signed up between 10th June 2014 and 16th June 2015 and any customers changing their broadband product (including re-contracting or upgrading), the prices are as follows:
...
foss
Hooked
Posts: 9
Registered: 16-06-2015

Re: 38Mbps product now only 2Mbps upstream maximum

Thanks Estragon and goldenfibre; I was hoping that would be the case.
Off topic, it's a been a very positive experience so far with Plusnet. Phoned them up a couple of times during the switch from my old provider, and got proper answers reasonably quickly. You would not believe how bad my previous ISP was, if you needed to talk to them.
Kremmen
Rising Star
Posts: 499
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Registered: 13-04-2013

Re: 38Mbps product now only 2Mbps upstream maximum

I'm on a 40/20 but in reality I'm only getting 17/2 wired.
I know the download issue is ally but I've never understood why upload is always lower.
Let's be careful out there !
bill888
Seasoned Pro
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Registered: 18-10-2008

Re: 38Mbps product now only 2Mbps upstream maximum

There is no mention of self install fibre product so can we expect another product refresh in a few months from now?
Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: 38Mbps product now only 2Mbps upstream maximum

this essentially makes the standard plusnet Fibre product totally unviable as an option for any new customer.
even BT (the parent company) still offer 40/10 as the basic fibre product.
i'd like to hear the rational behind this decision - of course we'll never be told.
i was getting to the point of upgrading from ADSL to Fibre 40/20 - but that is now completely out the window with 40/2
i sync at 17Mbps down which is more than enough for me, so it was mainly the upstream improvements that was the main factor for me. at 2Mps on fibre it's not longer worth it at all.