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30-50% speed drop between sync speed and wired device tests

Flatman
Newbie
Posts: 3
Registered: ‎02-03-2018

30-50% speed drop between sync speed and wired device tests

Hi, we were upgraded this week on to a new fibre FTTC service. We are getting a clean 56MB plus sync speed on our router (both the Hub One and my old BT Home Hub 6) which is a marked improvement on the 9.44mb sync we used to get on ADSL!

 

However, using a wired connection without any other devices connected, the max I can seem to get the Ookla speediest to run at is 40.1Mb. I don't understand why there is such a huge drop between my sync speed and my clean test speed.

 

 

Could anybody help? The BT wholesale checker is giving me inconsistent results ranging from 15-59mb, yet the sync speed has remained constant.

 

Thanks!

4 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,858
Thanks: 805
Fixes: 66
Registered: ‎30-06-2016

Re: 30-50% speed drop between sync speed and wired device tests

Stupid question perhaps but you are on the 80/20 rather than 40/10 service?

There have been reports of getting different results with different browsers. Worth trying a different one?

Flatman
Newbie
Posts: 3
Registered: ‎02-03-2018

Re: 30-50% speed drop between sync speed and wired device tests

How would I tell? The wholesale speedcheck won’t let me get diagnostics
Flatman
Newbie
Posts: 3
Registered: ‎02-03-2018

Re: 30-50% speed drop between sync speed and wired device tests

Oh and safari and chrome both giving same results
Plusnet Help Team
Plusnet Help Team
Posts: 9,522
Thanks: 3,070
Fixes: 482
Registered: ‎21-04-2017

Re: 30-50% speed drop between sync speed and wired device tests

Sorry to hear you're experiencing speed problems.

I can see we've raised a fault and our suppliers are investigating.

Can you let us know how it goes over the next few days?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team