Thank you for getting in touch with us via our community forums and I'm sorry to hear that you are experiencing slow speeds. I'll be happy to look into your account when I'm in the office tomorrow afternoon.
@aca1976 Thanks for your patience. We need to raise this to our suppliers for further investigation. I've replied to your fault ticket, please let me know once you've responded to the ticket and I'll progress the fault further for you.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks