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2mbps on FTTC for over 24 hours

aca1976
Hooked
Posts: 7
Registered: ‎08-10-2016

2mbps on FTTC for over 24 hours

‎08-10-2016 4:26 PM - edited ‎08-10-2016 4:28 PM

Hi,

I've had a connection speed of only 2mbps since 16:00 on Friday 08/10/16.

I normally achieve around 30mbps.

I called you to log a fault about it earlier and I was advised that there was a line fault but no call has been logged.

Can someone please help?

plusnet username: aca1976

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Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: 2mbps on FTTC for over 24 hours

‎09-10-2016 12:05 AM - edited ‎09-10-2016 12:48 PM

Thank you for getting in touch with us via our community forums and I'm sorry to hear that you are experiencing slow speeds. I'll be happy to look into your account when I'm in the office tomorrow afternoon.

[Edit]

@aca1976 Thanks for your patience. We need to raise this to our suppliers for further investigation. I've replied to your fault ticket, please let me know once you've responded to the ticket and I'll progress the fault further for you.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
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