I'm really sorry to hear that this has happened!
I shall pass this across as feedback through the relevant channels.
I've had a look at your account and can see the reason why you called us, the number issue has been looked into and an order has been placed to attempt to retain your chosen telephone number.
Have a look at this ticket which was placed on your account by the Provisioning agent you spoke to.
If there is anything else we can do for you please do not hesitate to get in touch.
| Alisdair C|
Plusnet Help Team