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21mb profile - again :(

Posts: 20
Thanks: 2
Fixes: 1
Registered: ‎05-05-2016

21mb profile - again :(



We seem to be dropped from a fibre profile to ADSL on a fairly regular, basis. We also had issue upgrading from 38mb to the extra service but @HarryB managed to sort this out. (He has sorted out a good few issues and is a real asset to PN)


The speed is set to increase tomorrow, but will we have an issue if the profile is stuck on 21mb?


Currently our profile says we should get 80mb.

Any advice gratefully received.





Plusnet Help Team
Plusnet Help Team
Posts: 4,640
Thanks: 1,072
Fixes: 212
Registered: ‎25-03-2015

Re: 21mb profile - again :(

Hi Jez, looks like automation might have beat me to it, but you should be seeing the higher speeds now. (Try a disconnect/reconnect if not) Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team