20Mb less than my neighbour
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20Mb less than my neighbour
13-09-2016 2:31 PM
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Could someone from plusnet help. My connection used to be around 54Mb and now is around 33Mb, my neighbour (same apartment building) recently joined after i referred them is getting around 54Mb.
Both the plusnet and bt sites report my speed at 33Mb, how do i go about getting them reset back to 54Mb or the maximum my line can actually take?
Thanks
Re: 20Mb less than my neighbour
13-09-2016 4:52 PM - edited 13-09-2016 4:54 PM
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Hi there,
It's likely that they are on a different package to you (Unlimited Fibre extra at up to 76mbps downstream). The service you have (Unlimited Fibre) has a maximum downstream of 38mbps. Diagnostics are showing me that the line is connecting very close to that at present.
Re: 20Mb less than my neighbour
13-09-2016 4:56 PM
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Hi, I was on the unlimited Fibre i am sure, as i said i used to get up to 54mb
Could you check my account and see if i have been downgraded or something? And let me know how i switch back!!!
Re: 20Mb less than my neighbour
13-09-2016 11:13 PM
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Why make things so difficult?
Re: 20Mb less than my neighbour
13-09-2016 11:37 PM
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Surprised there are more people mentioning this, seems bizarre that Plusnet would downgrade us with no warning, continue to charge us the same price for a lower speed? Given I am out of contract I guess i could cancel and then rejoin but that seems like a lot of effort for no reason.
Interested to hear if any one from plusnet can comment, might give them a call when i have time
Re: 20Mb less than my neighbour
14-09-2016 7:54 AM
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If we were paying £19.99 for an uncapped speed (exactly the same as the new deal) then why has our package changed and not the price?
Re: 20Mb less than my neighbour
24-09-2016 12:49 AM
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