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1st day on fibre ............ and no internet

snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

1st day on fibre ............ and no internet

I got connected to fibre today  Smiley
got home and the wife said the engineer had just left by 10mins and speed tested at 80mb ..... whooooop me thought and grabbed the nearest tablet
went to do a speed test and got ........ NETWORK CONNECTION ISSUES  Waaaaaaaaaa me cried
then spent about 40mins on the phone with customer services ( which was spot on as always )  .... im connected but no access
so currently on a new fault ticket not even used it yet ............
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 535
Fixes: 205
Registered: 01-01-2012

Re: 1st day on fibre ............ and no internet

I'm looking into this now.
We're seeing your attempts to connect on our suppliers system but they're not coming through to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: 1st day on fibre ............ and no internet

Thanks .....
Strange one I know ...,.. Connection is there but I cannot access the internet ..... Its as if I don't have permission to access
Having to use my phone at the mo
snipperuk
Grafter
Posts: 103
Registered: 17-01-2010

Re: 1st day on fibre ............ and no internet

This is a BT wholesale page I get