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1MBPS speed and lower

jonnyfro
Newbie
Posts: 1
Registered: ‎13-11-2019

1MBPS speed and lower

My speed has dropped below 1mbps this morning and seems to be getting worse. 

 

Your status is saying services are fine.

 

Since moving to you our broadband has been pretty terrible and we thought TalkTalk were bad. But there service was lightning compared to yours. We keep having to reboot our router all the time, which we have never had to do on same many occasions in the last few years.

1 REPLY 1
BD
Plusnet Help Team
Plusnet Help Team
Posts: 865
Thanks: 176
Fixes: 43
Registered: ‎24-04-2017

Re: 1MBPS speed and lower

Hi @jonnyfro and welcome to the Community Forums.
I'm sorry to hear you've been having speed issues as of recent. I've checked the connection from this side and can see we are currently getting 40Mbps download and 7.3Mbps upload to the router with no sign of errors or issues.

From your description of the issue and having to reboot the router paired with how everything is looking fine getting to the router it sounds like the issues you're facing could be caused by wireless interference.
By all means if you feel there's an underlying issue effecting all connection types however then please run a wired speed test (with no other devices/applications heavily using the connection at the time) and either send us the results or let us know how the speeds are looking.

If it is mainly wireless devices you've been seeing the performance issues on then I'd recommend following the steps below on how best to optimise the wireless settings to suite your property which should help moving forwards.

The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app called wifi analyzer which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.

1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.

2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices to for a stronger signal.
(When deciding which device goes on what frequency keep in mind that the 5GHz is designed for close range stationary devices and standard 2.4GHz the one which gets the wireless around your property further.)

4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.

5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.

Let us know how it goes.

 Ben Devine
 Plusnet Help Team