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£19.99 per month plus net unlimited fibre

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kyber
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Registered: ‎15-11-2009

£19.99 per month plus net unlimited fibre

Notwithstanding my FTTC broadband is not working at the moment, thought I should do a quick sanity check with the community on the price I'm paying as I currently get a monthly bill of £42.98 which includes the call anytime £6 per month charge (dumb as we never call out using the landline these days, will change that).

 

Apparently, I'm on the market 2/3 charge. 

 

This is a 40/2 max throughput service.

 

I've been on this plan for a good number of years.

 

Last time I reviewed, Virgin would not service my property, but now they will.

So, am I on a poor tariff?

9 REPLIES
Den1
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Re: £19.99 per month plus net unlimited fibre

I would say you could do better on price, i currently pay around £44 for the 80/20 service including anytime calls and caller display, been on that since i joined plusnet 3 years ago  Wink

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Re: £19.99 per month plus net unlimited fibre


Same as me except I am paying just under £40 (then again I called customer options)

Going back to the opening post - those numbers don't tie up as you should be paying a lot less than that on the standard tariff unless you have a chunk of options on your phone bill

To add this is what a standard bill should include except for 40/2 you should reduce it by £5

2016-05-05_094544.jpg

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules

etdsaunders
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Re: £19.99 per month plus net unlimited fibre

Fix
I pay £31 a month for 80/20 and just line rental. A huge difference to paying £27 for line and slow adsl from sky.
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Re: £19.99 per month plus net unlimited fibre


Oldjim wrote:

To add this is what a standard bill should include except for 40/2 you should reduce it by £5

2016-05-05_094544.jpg


Just to clarify a little, the line shown as 'Talk Anytime charge' actually means 'Line Rental' - obviously the actual call plan is shown separately.

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kyber
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Registered: ‎15-11-2009

Re: £19.99 per month plus net unlimited fibre

Thanks guys. Looks like I should give customer service a call once my broadband is working again.

 

i want to avoid signing up for a new contract though as trying to sell up and downsize so want to keep options open for broadband at new property especially as might rent for a while to get or build house we want. 

newagetraveller
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Re: £19.99 per month plus net unlimited fibre

I too am on the 40/2 "unlimited" fibre and only upgraded 10 days ago. I pay £27.48 inluding line rental and caller display. No outgoing landline calls except to free and PN numbers. Market B(2/3) exchange.

I doubt you'll get a major reduction without commiting to a minimum term contract. Worth a try though.

Plusnet Help Team
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Re: £19.99 per month plus net unlimited fibre


kyber wrote:

This is a 40/2 max throughput service.

I've been on this plan for a good number of years.

You're on an 80/20 service.

Although we currently offer "Unlimited Fibre" (40/2) and "Unlimited Fibre Extra" (80/20) you're not actually on either of these packages, you are on "Plusnet Unlimited Fibre" which is an old package that is no longer sold, but is essentially the same as Unlimited Fibre Extra.

 

Apologies for any confusion. I hope that clears things up.

 

Either way, it may still be worth giving our Customer Options Team a call on 0800 013 2632 (Select the option for thinking of leaving) to see if there's anything they can offer on a new contract, if you're interested in that.

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 Harry Beesley
 Plusnet Help Team
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Re: £19.99 per month plus net unlimited fibre


kyber wrote:

i want to avoid signing up for a new contract though as trying to sell up and downsize so want to keep options open for broadband at new property especially as might rent for a while to get or build house we want. 


This will hamstring you in getting a good deal though Sad

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kyber
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Re: £19.99 per month plus net unlimited fibre

Thx for clarifying Harry. Always tricky when products change. I can live with the deal I have (not that I ever get 40Mbps or better anyway).

All academic at the moment as my broadband has been down all week (although got a message this evening telling me everything is fixed - shame as broadband and phone line are both dead).