cancel
Showing results for 
Search instead for 
Did you mean: 

14 days in and only getting half my minimum speed

FIXED
mjeb
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-07-2019

14 days in and only getting half my minimum speed

I received my email this morning telling me that after 14 days all is well and I should be averaging over 75mb/s down. In reality I’m averaging about 30mb/s over the last 14 days.

I have had a few speed tests returning my expected speeds but overall performance has been less than promised. All tests have been performed over WiFi.

Can someone please assist.
6 REPLIES 6
Moderator
Moderator
Posts: 21,146
Thanks: 3,051
Fixes: 613
Registered: ‎11-01-2008

Re: 14 days in and only getting half my minimum speed

Welcome to the forum Smiley

First thing you will be asked to do is test using a cable connected to the router - can you do that and post the results back here?

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Superuser
Superuser
Posts: 7,607
Thanks: 1,403
Fixes: 89
Registered: ‎30-07-2007

Re: 14 days in and only getting half my minimum speed

All tests have been performed over WiFi.

You will need to do a wired test to determine whether the problem is the internet connection or just a wifi problem.

edit: got beaten to it

mjeb
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-07-2019

Re: 14 days in and only getting half my minimum speed

Ok, I will do a wired test when I get home this evening
Plusnet Help Team
Plusnet Help Team
Posts: 1,045
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: 14 days in and only getting half my minimum speed

Fix

Hi @mjeb, I'm sorry that you're having issues with your speed. I've tested the line today and this shows you're in sync at 79.9mb.

 

If when completing the wired test the speeds are still the same, I'd advise running through the troubleshooting here and raising a fault here.

 

If the issue is solely affecting your WiFi, I'd advise changing some of your routers settings, I've provided a guide on this here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
mjeb
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-07-2019

Re: 14 days in and only getting half my minimum speed

I've just run a wwired test and I'm getting 69 mb/s down.  I will try changing my router settings to see if I can improve the speeds over wifi.  Thanks for the help.

Plusnet Help Team
Plusnet Help Team
Posts: 14,214
Thanks: 4,409
Fixes: 718
Registered: ‎21-04-2017

Re: 14 days in and only getting half my minimum speed

Cool. Let us know how it goes Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team