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13mbps download speed for Fibre extra???

jaseace1978
Grafter
Posts: 49
Thanks: 2
Registered: 12-09-2011

13mbps download speed for Fibre extra???

Over the last week or so my download speeds have dropped dramatically. Speed tests show download speeds as low as 13mbps when I have been getting between 60-70mbps consistently. I rang PN a few days ago who were supposed to be escalating the issue but I've had no update. I have done more than the 3 required BT speed  tests, the latest one is 13.9mbps download and 10.71 upload. My IP line profile is 68.07mbps although PN told me it was at 80mbps which is the maximum. Although 13mbps is the lowest speed I've had, it has generally being fluctuating around 20-30mbps which is still way less than what I have been getting so I'm a little bit frustrated to say the least at this unexplained drop in speed.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,829
Thanks: 1,060
Fixes: 235
Registered: 21-04-2017

Re: 13mbps download speed for Fibre extra???

Hi there.

Testing your line is showing your modem in sync at 70mbps.

 

Can you test your speed using a PPPoE connection directly into the modem? A guide on how to do this can be found over here: https://community.plus.net/t5/Library/Fibre-help-How-to-set-up-a-PPPoE-dialler-in-Vista-Windows-7/ba...


This will help narrow down where the issue lies.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Terranova667
Aspiring Pro
Posts: 1,212
Thanks: 48
Fixes: 2
Registered: 19-02-2014

Re: 13mbps download speed for Fibre extra???

@Gandalf if the op is using a Hub one the modem / router are built in they would have to be told how to disable the router side of things if it can be done at all, if indeed your asking them to bypass the router.

Plusnet Help Team
Plusnet Help Team
Posts: 4,829
Thanks: 1,060
Fixes: 235
Registered: 21-04-2017

Re: 13mbps download speed for Fibre extra???

We hadn’t sent a Hub One.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team