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100% packet loss

Dazzat
Dabbler
Posts: 13
Registered: ‎21-09-2013

100% packet loss

Hi, although our fibre has never been particularly fast over the last few weeks it has been very slow and we have 100% packet loss on every device throughout the house via Ethernet and wireless, I have tried resetting router etc and nothing has worked. I have a friend 2 roads away from me and he has the exact same problem. I see on bt service status that they done work a month ago on the exchange near us which effected various phone line code including ours 01702, any updates or ideas how to fix this?
4 REPLIES
xex
Newbie
Posts: 4
Registered: ‎09-01-2014

Re: 100% packet loss

Where does the packet loss come from? if it's 100% then everything should be failing.
I'd run pathping if windows
 pathping -n 8.8.8.8
and copy that into the ticket.
Dazzat
Dabbler
Posts: 13
Registered: ‎21-09-2013

Re: 100% packet loss

detailed network statistics on Xbox one shows 100% packet loss and a test on iPhone shows it as well.
xex
Newbie
Posts: 4
Registered: ‎09-01-2014

Re: 100% packet loss

If you try to go to http://www.bbc.co.uk does that do the same , 100% packet loss should mean no data at all goes through
Also can you reach http://192.168.1.254 or http://192.168.1.1 ; i.e. the router itself , mine is on http://192.168.1.254 and that should open up the technicolor router page no matter what the internet problems.
Dazzat
Dabbler
Posts: 13
Registered: ‎21-09-2013

Re: 100% packet loss

I can still load up pages fine, if I go watch a video for example it goes very slow and freezes after a few seconds, same as on Xbox one it won't allow me to start online gaming and says 100% packet loss on detailed network statistics which also happens on different devices when I do a similar test. Thanks for the reply