Thanks for getting in touch @davemap
I'm sorry to hear you're having connection issues.
If you're using our Hub One router then the BQM won't work as our routers don't respond to ping requests so it will show 100% packet loss all the time.
To get around this you could use a different router or alternatively put a device in the routers DMZ although we wouldn't recommend the latter as this can cause security issues.
I've tested your line in addition to the above and I can't see any issues for this. Are you able to use a tool such as Pingplotter to the server in question so we can investigate further?
If this post resolved your issue please click the 'This fixed my problem' button
| Matthew Wheeler|
Plusnet Help Team