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1/3 speed and failing wifi

Newbie
Posts: 2
Registered: ‎21-05-2020

1/3 speed and failing wifi

So I've been with plus net for a couple of months. For the past month my speed has about 20Mbps instead of the ~66Mbps I used to have.

Now another issue started happening: Wi-fi is constantly dropping!! Devices disconnect and cannot reconnect until I restart the hub (which takes AGES). This is super annoying, all my smart speakers turn into paper weight and worse: I randomly drop out of work meetings! 

 

My line has been diagnosed with a fault and I'm still waiting for a fix. Meanwhile there is another issue with the router which can't even be solved according to what I've read in this forum (I've disabled 5GHZ which is unacceptable, but I tried, disabled DHCP, factory reset...)

 

I know we're in the middle of a pandemic and everything, but a line problem and a faulty hub is just too much.

I'll be looking into cancelling the contract and finding a decent provider.

 

Best regards,

Jason

3 REPLIES 3
Moderator
Moderator
Posts: 20,455
Thanks: 3,813
Fixes: 423
Registered: ‎06-04-2007

Re: 1/3 speed and failing wifi

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: 1/3 speed and failing wifi

@pl4za. Thanks for contacting us.

 

So that we can offer the correct guidance please send us a private message with the username for the account.

 

Thanks - Carl.

 

 

 Carl Tomlinson
 Plusnet Help Team
Newbie
Posts: 2
Registered: ‎21-05-2020

Re: 1/3 speed and failing wifi

Hi @Tomca , I sent you a private message.