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why is it so diificult to transfer out a domain from madasafish/plusnet???

FIXED
stefan
Newbie
Posts: 4
Fixes: 1
Registered: 27-02-2017

why is it so diificult to transfer out a domain from madasafish/plusnet???

I have paid the transfer out fee and yet no-one seems able to progress this any further!  Very frustrating!

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,184
Fixes: 92
Registered: 04-04-2007

Re: why is it so diificult to transfer out a domain from madasafish/plusnet???

I see you've dropped me a message. Would you mind following it up with your account username and I'll take a look?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

stefan
Newbie
Posts: 4
Fixes: 1
Registered: 27-02-2017

Re: why is it so diificult to transfer out a domain from madasafish/plusnet???

Fix

Hi Bob, it's good of you to get back to me, I appreciate it!

My user name is [Removed], please contact me if you need any further info.

Under madasafish the aforementioned user name used to provide the domain mucha.co.uk from which we could then have various email accounts - this does not seem possible with plusnet, which is why I want to move over to zen. Your help would be greatly appreciated as I don't seem to be able to talk with anyone else who can help. It seems I had wrongly assumed that this process should be simple!

Thanks in advance.

Stefan    

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,184
Fixes: 92
Registered: 04-04-2007

Re: why is it so diificult to transfer out a domain from madasafish/plusnet???

Thanks Stefan. I've now changed the IPS Tag of the domain to ZENSYS which should be all that's required to facilitate the transfer. Apologies for the hassle.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Highlighted
stefan
Newbie
Posts: 4
Fixes: 1
Registered: 27-02-2017

Re: why is it so diificult to transfer out a domain from madasafish/plusnet???

Thanks very much for your help Bob!